Sr.Systems Engineer
Job Duties And Responsibilities
- Perform application installations, upgrades, and product maintenance for existing customers.
- Troubleshoot application upgrade issues, perform problem analysis, diagnosis, and remediationincluding critical events.
- Create and maintain upgrade documentation and standardized processes.
- Prior knowledge of EHR application support and upgrades and knowledge on Paragon application would be added advantage.
- Build strong, positive relationships with customers and project team members.
- Plan, prioritize, and execute assignments within deadlines.
- Coordinate and ensure compliance with change control policies and processes.
- Handle incidents and service requests, ensuring timely resolution and communication.
- Support deployment of pipelines using GitHub for continuous integration and delivery.
- Participate in rotation shifts, including nighttime and weekend coverage, to support production environments and ensure 24/7 availability.
Knowledge, Skills And Abilities
The following skills or knowledge are beneficial to the success of this role:
- Strong Knowledge and experience with Windows operating systems and IIS administration
- Familiarity with PowerShell and writing scripts to perform application installs / uninstalls.
- Working knowledge of VMWare, Active Directory and networking fundamentals.
- Experience with Azure services, including resource management and monitoring.
- Hands-on experience with Azure DevOps and GitHub Actions for CI/CD workflows.
- Excellent communication skills.
- Strong problem solving skills.
- Well organized, detail oriented, self starter, able to work independently.
- Ability to learn and communicate new technologies effectively.
- Understanding of software and hardware implementation methodologies.
- Ability to identify and recommend best solutions to discovered problems or deficiencies.
Education
- BA or BS degree in computer science, engineering, information systems/technology, and/or other relevant combination of training and work experience.
- Microsoft AZ-900 Certification is recommended.
Requirements
- Ability to communicate effectively with all levels of staff and management.
- Ability to explain technical concepts to non-technical individuals.
- Willingness to work during nighttime hours for production environments upgrades.
- Minimum of 2 to 3 years of related experience in systems engineering or similar roles.
