Assist in the resolution of technical support issues for server hardware and software.
Maintain, monitor and troubleshoot physical and virtual server infrastructure.
Maintain, monitor and troubleshoot Windows and Linux server environment.
Maintain, monitor and troubleshoot storage arrays and related devices.
Maintain, monitor and troubleshoot network based services: File and Print services, Email, Active Directory, DHCP/DNS/WINS
Maintain, monitor, and troubleshoot messaging and meeting systems: conference room equipment, audio/video conferencing, etc.
Administer, maintain, monitor, and troubleshoot Azure VM environment.
Perform additional tasks as requested, including but not limited to:
data backups
disaster recovery
recommendation, testing and procurement of IT related hardware and software
document systems and processes
recommend and effect policy
Serve as main escalation point for systems related issues
Other duties as assigned
Other Skills Abilities
Working knowledge of LAN and WAN topologies and architecture.
Strong working knowledge of Microsoft server, Microsoft Active Directory, Exchange and SharePoint.
Working knowledge of Server and PC operating systems including Windows 2008, 2012, 2016, and 2019 as well as Linux OS Redhat, CentOS, Suse Linux, and Debian
Working knowledge of configuring and maintaining VMware and virtual environments.
Experience installing, configuring, troubleshooting, and maintaining all servers, storage arrays, and related equipment, including replication, mirroring, and de-duplication services.
Experience in configuring and running Microsoft DHCP and DNS services.
Some knowledge of IP Telephony
Working knowledge PC hardware and components including processors, mother boards, accessories, cards, peripherals.
Working knowledge of PC/LAN application software
Working knowledge of IT security
Strong client service skills required.
Develop effective working relationships with clients, co-workers and vendors.
Ability to communicate with all levels of management and IT clients.
Ability to interface with technical staff and vendors.
Some working knowledge of Microsoft Azure and M365 licensing and suite
Ability to navigate O365 Exchange and Azure AD
Understanding of application infrastructure
Physical Requirements
Talking, hearing and using hands to operate a computer keyboard, mouse and other computer components
Sitting for extended periods of time
Vision abilities required by this job include close vision and the ability to adjust focus
Bachelor s Degree in Computer Science, Information Systems or related field preferred. Industry certifications will be considered along with experience for non-degreed candidates.
Minimum requirements: 5 7 years of experience providing information technology administration services in Windows environment at a Senior or equivalent level.
Professional certification may be required in some areas.
