Work Your Magic with us!
Ready to explore, break barriers, and discover more We know you've got big plans so do we! Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimageable with us.
Your Role
- Manage and monitor SharePoint hybrid infrastructure and connected systems towards SharePoint online (i.e. ADFS, Azure AD etc.).
- Providing functional and L2 technical support for resolution of customer problems, incidents, issues, requests and queries pertaining to mainly messaging issue and related systems.
- Document changes to the systems using change management best practices.
- Maintain a highly secure system through proper configuration and system access monitoring.
- Assist with the migration of large volumes of data into the cloud platform.
- Troubleshoot and resolve issues with user related to SharePoint topics.
- Perform Capacity management monitor and plan HW and SW upgrade accordingly
- Support Security Teams on issues related to the connected mail systems like Security Gateway and Data Loss Protection systems, anti-phishing, anti-spam etc.
- Maintain a good understanding of upcoming changes to the platforms to assist with user change management.
- Deliver a consistent process for incident and problem escalation along with resolution in line with the sourcing governance framework.
- Collaborate with other IT staff, including networking, security, and data center operation teams, to facilitate effective issue resolution.
- Think globally and works together across departments and geographies, encouraging teamwork that respects diverse backgrounds and cultural differences to drive results.
Who You Are
- Professional experience in IT in a large Enterprise environment with many thousands of users.
- Willingness to join a team supporting the service in a 24 h / 7d operation model.
- Operate, monitoring, maintain and troubleshoot of a Microsoft SharePoint enterprise environment.
- Experienced and well versed in all Microsoft environments like MS Teams (on premise/online), AzureOn-Prem AD administration, Windows Server and SharePoint Onpremise Administration.
- Understanding and troubleshooting support on firewall, Gateway and mail relay configuration, Encryption and messaging security technologies.
- Support processes with interfacing Service Desk, Field Service and 3rd level support
- Mature and self-motivated professional able to work in a fast-paced and constantly changing environment.
- Experience in supporting users globally.
- Responsibility for the improvement of all products, services, processes and working routines within the working area.
- Strong written and oral communication skills, including the ability to facilitate communication and coordination with network users throughout the company
- ITIL processes like Incident-, Problem-, Change- and Service Continuity management.
Specific Knowledge And Competencies Required
- 10+ years of SharePoint On-Premise and SharePoint Online experience in Large Enterprise Environment.
- Working knowledge on Power Platform, MS Teams, SharePoint Online, O365 tools and Applications like Planner, MS Project, OneNote etc.
- Deep knowledge of Microsoft SharePoint and it's interaction with Database, Storage and Active Directory.
- Experience on managing directory sync into Azure AD and On-Prem AD user management.
- Understanding on managing user authentication through global ADFS.
- Knowledge on managing secure environments using MFA, DLP, RM and encryption.
- Ability to create PowerShell scripts to schedule repeatable Office 365 actions and to manage Exchange Online and On-Prem.
- Thorough working knowledge and ability to troubleshoot all networking. related issues (DNS, Routing, Network Protocols, etc.).
- Implementation and management of Exchange High Availability technologies (e.g. DAG s, Clustering).
- Knowledge on install, Configure and Run Microsoft SCOM solution for server monitoring.
- Good Knowledge on Administration and Support of Proofpoint E-Mail Cloud security system
- Practical knowledge of SMTP routing, LDAP, DNS, Mail Routing, and SMTP Troubleshooting,
- Knowledge about Reverse Proxy Solutions
- Knowledge about Server Platform technology
- Capability to operate Backup and Restore, Disaster Recovery procedures and Patch Management.
- Good understanding and working Exchange mailboxes, distribution lists Groups and contacts.
- Skills on Mobile messaging technologies; VMWare and Intune Mobile Technology are strongly desired.
- Excellent customer service and telephone skills, and experience in a professional service environment, with responsibility for supporting multiple applications and network environments.
- The following Certifications are strongly recommended:
- MCSE or MCITP (Microsoft Certified IT Professional (Messaging or SharePoint))
- MCSA (Microsoft Certified Solution Associate) working towards MCSE.
What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
Apply now and become a part of our diverse team!
