Sr. SW Engineer (ServiceNow Developer, ITSM Module, 4 - 7 years of experience)

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters to you, to your community, and to the world.

Progress starts with you.

Visa's Technology Organization is a community of problem solvers and innovators reshaping the future of commerce.We operate the world's most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people.While working with us you'll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.

The Opportunity:

We are seeking an enthusiastic and flexible ServiceNow Developer with 6+ years of experience to join our dynamic technology team. The ideal candidate is passionate about exploring the tech world both within and outside ServiceNow, thrives in a challenging environment, and is eager to expand their programming skills in Python, C# (.Net), and beyond. You will collaborate with cross-functional teams, contribute to ServiceNow development and integrations, and have opportunities to learn and grow across the technology stack.

Essential Functions:

• Lead architecture, design, and hands-on development of ServiceNow solutions, including ITSM, ITOM, HRSD, CSM, SecOps, GRC, and custom applications.
• Gather, analyze, and translate business and technical requirements into effective ServiceNow solutions.
• Create and implement workflows, business rules, client scripts, user interface policies, and manage data imports within the ServiceNow platform
• Assist with integrating ServiceNow and other systems by using REST and SOAP APIs, as well as programming in JavaScript, Python, C Sharp, and/or full stack technologies
• Work closely with business analysts and senior developers to collect requirements and convert them into efficient ServiceNow solutions
• Troubleshoot ServiceNow issues, perform root cause analysis, and develop long term solutions
• Keep up to date with new ServiceNow releases, features, and industry developments, and suggest improvements where appropriate
• Stay current with ServiceNow releases, new features, industry trends, and actively recommend enhancements and optimizations.
• Develop and maintain technical documentation while following platform best practices
• Take part in project meetings, Agile and Scrum sessions, and regularly update project managers and leadership on progress
• Show a willingness to learn and adapt to new technologies outside of ServiceNow when needed.

The Skills You Bring:

• Platform Expertise: Solid understanding of ServiceNow core modules and foundational platform administration capabilities.
• Integration Specialist: Knowledge of REST and SOAP APIs, integration best practices, and effective scripting techniques.
• Problem Solver: Strong analytical thinking and decisionmaking skills, with the ability to take on new challenges and develop practical, efficient solutions.
• Communicator: Excellent verbal and written communication skills, with the ability to collaborate effectively and build strong interpersonal relationships.
• Certified Professional: ServiceNow CSA and CAD certified.
• ITSM Exposure: Experience with additional IT Service Management tools or cloudbased platforms.
• Agile Collaborator: Exposure to Agile and Scrum methodologies, along with familiarity with project management best practices.
• Versatile Learner: Knowledge of additional scripting and programming languages or development frameworks, bringing added adaptability and value.
• FullStack Mindset: Strong proficiency in JavaScript with handson fullstack development experience, complemented by familiarity with Python, C#, or other modern programming languages.
• We do not expect that any single candidate would fulfill all of these characteristics. For instance, we have exciting team members who are really focused on building scalable systems but didn't work with payments technology or web applications before joining Visa

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Basic Qualifications:

2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience

Preferred Qualifications:

3 or more years of work experience with a Bachelor's Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)

A minimum of six years of professional experience combined with a Bachelor's degree in Computer Science, Information Technology, or a related field or A minimum of three years of relevant professional experience, supported by both a Master's degree and a Bachelor's degree in Technology.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.