Roles & Responsibilities:
- Design, develop and implement ServiceNow solutions using Integration, Flow designer, Orchestration, Custom Application Development, OMT, Process Automation and other ServiceNow features and functionalities.
- Experience with space reservation, allocation, and utilization tracking features.
- Knowledge of floor plans, locations, room bookings, and occupancy management.
- Understanding of real estate and facilities management processes to bridge technical and business requirements effectively.
- Collaborate with business analysts, process owners and stakeholders to understand the requirements and translate them into technical specifications and solutions.
- Guiding a team or team members with technical knowledge and path forward for implementation
- Follow the best practices and standards for ServiceNow development and ensure the quality and performance of the deliverables.
- Troubleshoot and resolve issues related to ServiceNow applications and modules, as well as provide support and guidance to end users.
- Stay updated with the latest ServiceNow releases, features and enhancements and leverage them to improve the existing solutions or create new ones.
- Provide (technical) leadership to build, motivate, guide, scale, and mentor team members including performance management coaching.
- Actively participate in daily stand-up meetings
- Leveraging modern technologies such as cloud capabilities from various platforms to provide efficient solutions.
- Reusing and scaling components to accommodate future growth and eliminate junk code.
- Support detailed documentation of systems and features.
Skills Knowledge and Experience:
- 7.5-10 years of experience in ServiceNow development, configuration and administration. Should have good experience in Space management modules .
- Experience in working with Integration, flow designer, Orchestration, Custom Application Development, Integration Hub, Glide API, Custom Fields and Forms, ETL skills along with Data Mapping, Normalization, OMT, Process Automation, notifications and other ServiceNow modules and functionalities.
- Experience working with ServiceNow Data Model, Import Set, transform map, table API and Robust Transform Engine
- Experience in integrating ServiceNow with other systems and platforms using REST/SOAP APIs, web services, MID server etc. (Basic/OAuth)
- Experience in working on complex notification logic.
- Deployment experience.
- Knowledge of ITIL processes and frameworks and how they are implemented in ServiceNow.
- Good understanding of web-based Application Architectures and Application interfaces
- Proficiency in client side and server-side Scripting.
- UI Policies, Business Rules, Runbook Automation, Workflow development
- Reusing and scaling components to accommodate future growth.
- Experience in Jelly Script/HTML/AngularJS and TM Forum Open APIs a plus.
