Manage end-to-end collection activities for assigned US customers.
Ensure timely follow-up on overdue accounts and coordinate payment commitments.
Maintain detailed collection notes and action plans in SAP.
Review ageing reports weekly to track overdue trends and escalate high-risk accounts.
Work closely with Sales and Customer Service teams to resolve billing, pricing, or delivery disputes affecting payment.
Reporting & Analysis
Prepare daily, weekly, and monthly collection dashboards by region, customer, and ageing bucket.
Analyse DSO trends, unapplied cash, and overdue movements to identify root causes.
Develop and maintain Excel-based automation tools and reports using advanced formulas, pivot tables, and VBA macros.
Create collection performance trackers, customer-level risk summaries, and management scorecards.
Process Improvement
Identify opportunities to automate manual collection reports and streamline data flow using macros.
Support process standardisation and automation initiatives across the US region.
Collaborate with IT and finance transformation teams for data validation and process mapping.
Customer Communication & Escalation
Professionally communicate with customers via email and calls to secure payment commitments.
Escalate delinquent accounts in alignment with company policy.
Negotiate payment arrangements or instalment plans where applicable.
Compliance & Documentation
Ensure compliance with company credit policy and SOX/internal controls.
Maintain accurate and updated collection documentation for audit purposes.
Ensure data integrity between AR subledger, bank postings, and collection trackers
Responsibilities
Perform transactional activities
Follow the up-to-date operational procedures and adhere to the standardized process landscape. Timely identify potential issues and make appropriate escalations.
Conduct timely communication upon the inquiries from internal/external customers/concerned groups to ensure operational transparency.
Participate in the implementation of quality / continuous improvement projects and be active in driving daily huddle meetings.
Support and initiate process improvement initiatives and related projects, be proactive and creative on contributing ideas for service improvement.
Operational compliance on all regulatory, internal/external guidelines and support on audit activities
Meet the aligned SLA/KPIs/measurement for transactional activities.
E nsure all the up-to-date operational procedures are maintained, documented and executed
Communicate proactively and independently and cooperate with stakeholders for continual process improvement.
Maintain positive work relationship with members of other teams to whom information is provided to or gathered from.
Assist in establishing and maintaining strong, collaborative relationships and ensure customer satisfaction.
Interface with other Shared Services Center teams to ensure compliance with cross-team responsibilities.
Understand and apply process, policies, procedures and internal control standards.
Other additional duties as assigned
Qualifications
5+ years experience in Collections Management for US Region
SAP is a must
Experience in Excel-based automation tools and reports using advanced formulas, pivot tables, and VBA macros.
