SR. SPECIALIST - BILLING

Responsibilities:

Serve as a subject matter expert on one or more of the core departmental functions; use advanced knowledge of business processes and systems to advise customer on the impacts of accounting transactions and to solve complex problems

Handle day-to-day operations of the team, including escalations and workload distribution to ensure service levels are met.

Provide guidance and training to junior members of the team.

Exercise discretion and sound independent judgment when applying knowledge of principles, practices, and procedures to solve problems and understand/meet the needs of internal customers.

Investigate and solve complex problems; identify root causes of problems and suggest process improvements.

Identify best practices and suggest improvement ideas to increase efficiency.

Deliver a superior level of prompt, knowledgeable, and professional service.

Effectively communicate with internal and external clients at all levels; develop relationships, build rapport, and effectively interact with partners, vendors and internal customers.

Model use of business rules and procedures to ensure high quality results are delivered.

Execute and contribute to the firm's accounting strategy.

Qualifications

Bachelor's degree or equivalent experience required, emphasis in accounting, finance, or a business-related field preferred

Minimum of 3+ years related experience required; experience in accounting preferred, experience in a professional services environment preferred.

Experience with Workday is mandatory.

Proven commitment to providing exceptional client service

Ability to effectively research and understand problems, think critically, and identify creative solutions

Strong verbal and written communication skills including the ability to articulate complex issues.

Executes effectively in a high-volume environment by using resources efficiently, meeting deadlines, and keeping others informed of work plans and progress towards goals while maintaining quality standards

Ability to independently handle sensitive situations and exercise good business judgment

Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, and SharePoint)

Beginning to intermediate proficiency in accounting systems.