Scope:
- This role owns the endtoend implementation and longterm ownership of ServiceNow Software Asset Management (SAM Pro) and Hardware Asset Management (HAM / HAM Pro).
- The engineer will lead design, build, testing, deployment, and optimization of SAM/HAM capabilities, driving license compliance, cost optimization, audit readiness, and asset lifecycle governance across the enterprise.
- This is a handson implementation role, not operational support only, and requires proven experience delivering full SAM and/or HAM implementations in complex enterprise environments.
What you'll do:
- Deliver full lifecycle implementations of ServiceNow SAM Pro and HAM / HAM Pro
- Configure:
- License models, entitlements, normalization, reconciliation
- Hardware lifecycle workflows (procurement disposal)
- Integrate SAM/HAM with:
- CMDB
- ITSM
- Discovery
- Procurement systems
- Build dashboards and KPIs for:
- License compliance
- Cost savings
- Audit readiness
- Asset lifecycle health
- Provide L3 support and continuous optimization post golive
- Partner with system integrators during build and assume ownership after handoff
- Calibration success looks like
- Clean compliance positions
- Trusted reconciliation data
- Demonstrable cost savings
- Stable postimplementation operations
What we are looking for:
- ServiceNow SAM Pro and/or HAM / HAM Pro implementation experience
- Proven delivery of at least one full SAM or HAM implementation
- Strong ServiceNow development:
- JavaScript
- Glide API
- Business Rules
- Script Includes
- Flow Designer
- Experience with:
- CMDB
- CSDM
- Discovery
- Enterprisescale ServiceNow environments with governance
Nice to have:
- ServiceNow certifications: CSA, CAD, SAM, HAM
- Experience supporting audits and license trueups
- Strong crossfunctional collaboration with Finance & Procurement
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours Find out here:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
