Design, prototype, implement, test, and deploy business rules, technical solutions, such as client scripts, UI pages/actions/policies, scheduled job, import sets and transform maps, ACLs and notifications
Develop existing and custom applications within ServiceNow including integrations with other applications
Hands-on experience in Service Catalog & Service Portal modules
Create and use update sets between ServiceNow instances
Design for and maintain a highly available and recoverable environment
Document, maintain and update procedures and controls for the development & maintenance of custom applications on ServiceNow
Work with various teams to fully understand business functionality and areas of improvements.
Provide support via troubleshooting, implementing bug fixes and root cause analysis
Technical:
Overarching understanding of ServiceNow Enterprise product suite
Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions
Ability to apply business concepts into a technical solution.
Experience in Service Portal development with Web portal skills, such as HTML, CSS, JS is good to have.
Experience in Python, Shell scripting
Experience implementing the Core Process Areas: Incident, Problem, Change, Service Catalog, Request, and CMDB
Ability to create reports using the standard reporting engine, plus metrics and SLAs
Follow ServiceNow best practices (including scripting, security, implementation)
