Sr. Software Engineer

Roles and Responsibilities:

• Design, prototype, implement, test, and deploy business rules, technical solutions, such as client scripts, UI pages/actions/policies, scheduled job, import sets and transform maps, ACLs and notifications
• Develop existing and custom applications within ServiceNow including integrations with other applications
• Hands-on experience in Service Catalog & Service Portal modules
• Create and use update sets between ServiceNow instances
• Design for and maintain a highly available and recoverable environment
• Document, maintain and update procedures and controls for the development & maintenance of custom applications on ServiceNow
• Work with various teams to fully understand business functionality and areas of improvements.
• Provide support via troubleshooting, implementing bug fixes and root cause analysis

Technical

• Overarching understanding of ServiceNow Enterprise product suite
• Fundamental understanding of the key technologies relevant to the ServiceNow integration solutions
• Ability to apply business concepts into a technical solution.
• Experience in Service Portal development with Web portal skills, such as HTML, CSS, JS is good to have.
• Experience in Python, Shell scripting
• Experience implementing the Core Process Areas: Incident, Problem, Change, Service Catalog, Request, and CMDB
• Ability to create reports using the standard reporting engine, plus metrics and SLAs
• Follow ServiceNow best practices (including scripting, security, implementation)
• Clear written and verbal communication skills