About The Position
The Senior Software Engineer designs, develops, and supports scalable, API-driven solutions across Salesforce platforms, with a focus on Agentforce, order management (OMS), and AI-enabled workflows.
This role is responsible for building and integrating intelligent, automation-driven experiences that support both customer interactions and commerce operations, including order lifecycle management, service workflows, and emerging AI-assisted use cases.
You will work across Salesforce core (Service Cloud, APIs), SFOMS, integration layers, and AI services to deliver reliable, secure, and high-performing solutions. The role balances system orchestration, backend engineering, and workflow automation, while contributing to broader commerce and service capabilities.
How You Will Make a Difference
- Design, develop, and maintain Salesforce-based solutions across OMS, Service Cloud and Agentforce
- Build and optimize agent-driven and workflow-based experiences
- Integrate Salesforce systems with external platforms using API-first and event-driven architecture
- Develop and maintain services and orchestration layers connecting Salesforce (Service Cloud, SFOMS), Commerce platforms & external APIs and AI/LLM-based systems where applicable
- Support and enhance order lifecycle workflows (creation, updates, returns, fulfillment signals)
- Contribute to AI-enabled use cases, including conversational or automated workflows using Agentforce
- Participate in backlog refinement, estimation, and delivery planning
- Establish and maintain quality, monitoring, and operational standards
- Troubleshoot and resolve issues across Salesforce, integration, and API layers
- Drive improvements in automation, system reliability, and developer productivity
- Contribute to long-term architectural planning, modernization efforts, and platform roadmap development
You are
- Experienced in Salesforce ecosystems, beyond basic configuration
- Focused on building scalable, API-first, and maintainable systems
- Interested in applying AI and automation to real-world workflows
- Able to balance feature delivery with foundational improvements
- A collaborative team player who can work with product, QA, and cross-functional teams
- Able to navigate ambiguity and contribute to emerging technology initiatives
You Have
- 6+ years of software engineering experience
- Extensive experience with Salesforce core platforms (Service Cloud, Apex, APIs, workflows)
- Experience working with Order Management Systems (SFOMS or similar)
- Strong experience with API design, integration, and distributed systems
- Experience building backend services and orchestration layers
- Ability to troubleshoot issues across multiple systems and environments
- Experience with CI/CD solutions (GitHub Actions, Bitbucket Pipelines) and automated QA pipelines.
- Working knowledge of Agile, Scrum, and cross-squad collaboration models.
Nice to Have :
- Experience with Salesforce Agent force
- Exposure to AI/LLM integrations or conversational systems
- Experience in ecommerce or retail domains
- Familiarity with Azure or other cloud integration platforms
- Understanding of automation frameworks and workflow orchestration patterns
- Experience with monitoring, observability, and production support
This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company. 
