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Roles & Responsibilities :
Perform daily maintenance, administration, and troubleshooting on the ServiceNow platform.
Focus on implementing CSM Modules, configuring Agent workspace and Integrating APIs with third party systems.
Monitor and ensure system stability and performance.
Configure and maintain workflows, business rules, UI policies, and UI actions.
Customize ServiceNow forms and fields based on business needs.
Provide support and resolution for issues related to ServiceNow.
Collaborate with stakeholders to improve ITIL processes within ServiceNow.
Manage ServiceNow upgrades, patches, and hotfixes.
Ensure that customizations are compatible with new platform versions.
Conduct testing and validation of upgrades before deployment.
Integrate ServiceNow with other tools and systems (e.g., Active Directory, monitoring tools).
Implement automation processes using workflows, Flow Designer, and Orchestration.
Generate and maintain dashboards and reports for key stakeholders.
Provide technical support and training to users of the ServiceNow platform.
Create and update user documentation and knowledge base articles.
Educational qualification:
Bachelor's degree in Computer Science, Information Technology, or related field.
Experience :
Experience with ServiceNow Orchestration, Virtual Agent, or Service Portal.
Experience with ServiceNow Flow Designer, Integration Hub, Scripted REST APIs.
Experience with CSM Modules implementation.
Mandatory/requires Skills :
Experience with ServiceNow Flow Designer, Integration Hub, Scripted REST APIs.
Experience with CSM Modules implementation
Strong experience with sync processes, reconciliation logic, async processing
Solid understanding of automation governance (auditability, logging, traceability)
AI agent enablement mindset (task orchestration, confidence scoring, human-in-the-loop design)
Experience with ServiceNow integrations (REST/SOAP) and web services.
Strong knowledge of JavaScript, HTML, CSS, and other web technologies.
Preferred Skills :
ServiceNow Developer Certification or any related ServiceNow certifications.
Experience with ServiceNow Orchestration, Virtual Agent, or Service Portal.
Experience with ServiceNow Flow Designer, IntegrationHub, Scripted REST APIs.
Familiarity with other ITSM tools and platforms.
Experience with Agile methodologies and DevOps practices.
2-4 years experience in ServiceNow CSM development, configuring Agent workspace and Integrating APIs with third party systems.
The Bosch Group is a leading global supplier of technology and services. It employs roughly 402,600 associates worldwide (as of December 31, 2021). The company generated sales of 78.7 billion euros in 2021. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology.
As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is "Invented for life."
Job ID: 148844439
Skills:
Servicenow, CSS, HTML, Javascript, CSM Modules, Agent workspace, Virtual Agent, ServiceNow Orchestration, Service Portal, ServiceNow Flow Designer, automation governance, Scripted REST APIs, Integration Hub
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