Let's be unstoppable together!
Circana is a leading provider of technology, AI, and data solutions for consumer-packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data® platform help clients measure market share, uncover consumer behavior, and drive growth—powered by six decades of expertise and an expansive, high-quality data set.
At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We're a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work. Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana. Learn more at www.circana.com.
Role Overview
The purpose of the role is to provide level 2 & 3 technical assistance and support for the Liquid Data application offered by Circana to their clients in the South Africa region.
Job Responsibilities
- Assess incidents (or problems) and provide solutions for issues that cannot be managed by the level 1 support team, including coordinating with other teams when required.
- Perform root cause analysis, communication, and client relationship management in partnership with other teams.
- Implement change requests according to the change management framework and meet project deliverables.
- Responsible for day-to-day maintenance and health checks to ensure the stability of the applications in operation.
- Identify improvements as part of the BAU work to address recurring issues, close monitoring gaps, and automate/reduce manual work.
- Understand and achieve Service Level commitments.
- Ability to work after hours, including weekends and nights, when required.
- Follow communication procedures, guidelines and policies.
- Continuously improve the brand image of the organisation.
Requirements
Must have:
- Minimum 5 years experience in working with web-based application infrastructure and enterprise systems
- Minimum 3 years experience in Production support working in a globally distributed team
- Experience in troubleshooting applications hosted on Unix/Linux.
- Experience working with UNIX shell and BASH scripts to determine causes of failures.
- Good experience with ITIL and ticketing workflows.
- Intermediate knowledge of writing SQL queries to diagnose and extract data.
- Intermediate experience in Linux and UNIX administration features.
- Ability to research solutions to various business and technical problems, evaluate alternatives and be able to present recommendations and justifications to management.
Nice to have:
- Knowledge of the FMCG business domain
- Knowledge of data warehousing concepts and issues
- Experience in Python
- Knowledge of NoSQL databases such as MonetDB
Circana Behaviors
Beyond technical skills, experience, and role-specific attributes, these shared behaviors are fundamental to our culture and success. We seek individuals who consistently demonstrate and champion these behaviors in their daily work:
- Stay Curious: Being hungry to learn and grow, always asking the big questions.
- Seek Clarity: Embracing complexity to create clarity and inspire action.
- Own the Outcome: Being accountable for decisions and taking ownership of our choices.
- Center on the Client: Relentlessly adding value for our customers.
- Be a Challenger: Never complacent, always striving for continuous improvement.
- Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
- Commit to each other: Contributing to making Circana a great place to work for everyone.
Location: This position can be located in the following area(s): Preferably Bangalore
An offer of employment may be conditional upon successful completion of a background check in accordance with local legislation and our candidate privacy notice. Your current employer will not be contacted without your permission. 
