Here's a job description based on the provided text, likely for a Technical Program Manager or Senior Technical Project Manager role given the responsibilities and experience level:
Key Responsibilities
- Act as the Primary liaison between Vertical Program Managers, Regional Consultants, and Technical Build Teams for all implementation-related tasks for the Technical Shared Services teams.
- Demonstrate expertise in all facets of the Project Management lifecycle, including but not limited to:
- Requirements gathering
- Staff management
- Budget management
- Issue and risk mitigation
- Status reporting
- Act as a People Developer or mentor to internal colleagues, assisting in the continued development of best practices and employee development.
- Set performance goals for a project team or work unit.
- Monitor project and/or personnel performance, checking actual performance against planned performance to ensure technical, schedule, and budget goals are met or exceeded.
- Collect inputs and prepare weekly and monthly status reports as required. Explain any deviations from planned budgets and schedules. In addition, prepare and support quarterly management reviews.
- Lead Executive level meetings and escalations.
- Provide technical and leadership guidance and direction to personnel to ensure proper, timely completion of work.
- Assess the potential impact on own and others work, and develop and execute the best work solution.
- Manage escalated situations as proactively as possible, involving management as needed.
- Interact frequently with team, management, and customers to define project requirements and identify solutions consistent with defined terms, methodology, policy, and regulations.
- Develop strong customer relationships as a trusted advisor at project management, payroll manager, and senior management levels.
- Demonstrate strong attention to detail as well as the ability to function strategically within the account; proactively look at the big picture for project/customer short and long-term goals; identify and drive additional revenue opportunities within the account.
- Possess proven ability to manage multiple work streams within a customer while maintaining a strategic vision and focus (Enterprise-level deployments).
Qualifications
- Good Technical Project Management work experience having managed packaged applications across the entire implementation lifecycle in either ERP, CRM, or HRMS for Global customers.
- Overall 8 to 10 years of experience in enterprise-level project deployments (multi-work stream) is required.
- Proven track record in leading technical projects in a shared services model.
- Strong leadership skills with the ability to work as part of the project team externally (customer) and internally (technical delivery team).
- Comfortable presenting to large and diverse audiences, including C-Level executives.
- Strong experience scheduling, and preparing presentations and status reports.
- Superb written and oral communication skills required.
- Ability to perform multiple tasks ranging from project management to coaching other team members.
- Well-versed with MS Office applications including MS Project, Excel, SharePoint, PowerPoint, Visio.
- Ability and willingness to travel up to 50% based on project needs.
- Broad knowledge of labor management, HR / Payroll, ERP, or similar domain products/systems is strongly preferred
