Sr. Service Manager - Inverter

Key Responsibilities:

Service Operations Management

• Lead the end-to-end service operations for inverter installations including troubleshooting, preventive maintenance, and repairs.
• Develop and implement service protocols, schedules, and quality standards.
• Ensure timely response and resolution of customer service requests and technical issues.

Team Leadership & Coordination

• Manage, train, and motivate the field service engineers and technicians.
• Allocate resources effectively to meet service level agreements (SLAs).
• Coordinate with technical support, spare parts, and warranty teams.

Performance Monitoring & Reporting

• Track key performance indicators (KPIs) such as uptime, mean time to repair (MTTR), and customer satisfaction.
• Prepare regular service reports and escalate critical issues to senior management.
• Identify trends and drive root cause analysis to prevent recurring issues.

Customer & Stakeholder Management

• Serve as the primary interface for key customers regarding service and warranty matters.
• Collaborate with sales and project teams to support commissioning and handover processes.
• Manage vendor relationships for spare parts and technical support.

Continuous Improvement

• Drive initiatives to improve service efficiency, reduce downtime, and enhance customer experience.
• Stay updated with inverter technologies, software updates, and industry best practices.
• Support product development teams with field feedback and improvement suggestions.

Qualifications:

• Bachelor's degree in Electrical Engineering, Electronics, or related field
• Certifications in solar PV, power electronics, or inverter technology preferred

Experience:

• 812 years of experience in service management, maintenance, or technical support of solar/industrial inverters or power electronics
• Proven leadership experience managing field service teams

Key Skills:

• Strong technical knowledge of inverters, power electronics, and PV systems
• Excellent team management and communication skills
• Problem-solving and analytical abilities
• Customer-centric approach and negotiation skills
• Proficient with service management software and reporting tools