Sr. Service Engineer

Role Summary
We are looking for a skilled ServiceNow Developer with strong hands-on experience in Integrated Risk Management (IRM), Business Continuity Management (BCM), and Security Operations (SecOps) to design, develop, configure, and support enterprise-scale ServiceNow solutions.
The ideal candidate should possess strong ServiceNow platform development expertise, experience working on security and governance workflows, and the ability to deliver scalable and high-quality solutions aligned with business and compliance requirements.

Key Responsibilities
ServiceNow Development

Design, develop, configure, and customize ServiceNow applications and modules across IRM, BCM, and SecOps.
Develop solutions using:

JavaScript
Glide API
Script Includes
Business Rules
Client Scripts
UI Policies
Flow Designer
IntegrationHub

Build reusable components and scalable workflows following ServiceNow best practices.

IRM / GRC Development

Implement and customize ServiceNow IRM capabilities including:

Risk Management
Policy & Compliance
Audit Management
Regulatory Change workflows

Configure risk registers, controls, indicators, assessments, and issue remediation workflows.
Support automation of governance and compliance processes.

Business Continuity Management (BCM)

Configure and support BCM solutions including:

Business Continuity Plans
Business Impact Analysis
Recovery workflows
Crisis management processes

Develop workflows and notifications for disruption management and operational resilience.
Support continuity testing and recovery readiness activities.

Security Operations (SecOps)

Develop and enhance ServiceNow SecOps modules including:

Security Incident Response (SIR)
Vulnerability Response
Threat Intelligence integrations

Configure workflows for security incident triage, remediation, and escalation.
Integrate ServiceNow with security tools such as SIEM, vulnerability scanners, and monitoring platforms.
Support vulnerability and threat management automation.

Integrations & Automation

Develop REST/SOAP integrations with enterprise and security applications.
Configure IntegrationHub and MID Server-based integrations.
Automate operational and security workflows using Flow Designer.
Support data synchronization between ServiceNow and external systems.

Platform Support & Governance

Participate in code reviews and follow ServiceNow development standards.
Troubleshoot and resolve platform issues and defects.
Support upgrades, patches, releases, and deployment activities.
Prepare technical documentation and support testing activities.
Collaborate with architects, QA teams, administrators, and business stakeholders during implementations.

Required Skills & Experience

6-12 years of overall IT experience with strong ServiceNow development expertise.
Hands-on experience in:

IRM / GRC
BCM
SecOps

Strong expertise in:

JavaScript
Glide API
Flow Designer
IntegrationHub
ServiceNow scripting

Experience working on:

Security Incident Response
Vulnerability Response
Risk and Compliance workflows
Business Continuity processes

Experience with REST/SOAP integrations and MID Server configurations.
Good understanding of CMDB and ServiceNow platform architecture.
Strong analytical, debugging, and problem-solving skills.
Good communication and stakeholder interaction skills.

Preferred Skills

Exposure to Operational Resilience frameworks.
Experience integrating ServiceNow with SIEM or security monitoring tools.
Knowledge of Agile/Scrum methodologies.
Understanding of ITIL processes and enterprise governance frameworks.
Exposure to cloud platforms and security operations is an added advantage.

Preferred Certifications

ServiceNow Certified System Administrator (CSA)
Certified Application Developer (CAD)
CIS - Risk & Compliance (preferred)