Job Description - ServiceNow Developer

IRM / BCM / SecOps

Experience: 6-12 Years
Location: Hyderabad
Employment Type: Full-Time

Role Summary

We are looking for a skilled ServiceNow Developer with strong hands-on experience in Integrated Risk Management (IRM), Business Continuity Management (BCM), and Security Operations (SecOps) to design, develop, configure, and support enterprise-scale ServiceNow solutions.

The ideal candidate should possess strong ServiceNow platform development expertise, experience working on security and governance workflows, and the ability to deliver scalable and high-quality solutions aligned with business and compliance requirements.

Key Responsibilities

ServiceNow Development

• Design, develop, configure, and customize ServiceNow applications and modules across IRM, BCM, and SecOps.
• Develop solutions using:
  • JavaScript
  • Glide API
  • Script Includes
  • Business Rules
  • Client Scripts
  • UI Policies
  • Flow Designer
  • IntegrationHub
• Build reusable components and scalable workflows following ServiceNow best practices.

IRM / GRC Development

• Implement and customize ServiceNow IRM capabilities including:
  • Risk Management
  • Policy & Compliance
  • Audit Management
  • Regulatory Change workflows
• Configure risk registers, controls, indicators, assessments, and issue remediation workflows.
• Support automation of governance and compliance processes.

Business Continuity Management (BCM)

• Configure and support BCM solutions including:
  • Business Continuity Plans
  • Business Impact Analysis
  • Recovery workflows
  • Crisis management processes
• Develop workflows and notifications for disruption management and operational resilience.
• Support continuity testing and recovery readiness activities.

Security Operations (SecOps)

• Develop and enhance ServiceNow SecOps modules including:
  • Security Incident Response (SIR)
  • Vulnerability Response
  • Threat Intelligence integrations
• Configure workflows for security incident triage, remediation, and escalation.
• Integrate ServiceNow with security tools such as SIEM, vulnerability scanners, and monitoring platforms.
• Support vulnerability and threat management automation.

Integrations & Automation

• Develop REST/SOAP integrations with enterprise and security applications.
• Configure IntegrationHub and MID Server-based integrations.
• Automate operational and security workflows using Flow Designer.
• Support data synchronization between ServiceNow and external systems.

Platform Support & Governance

• Participate in code reviews and follow ServiceNow development standards.
• Troubleshoot and resolve platform issues and defects.
• Support upgrades, patches, releases, and deployment activities.
• Prepare technical documentation and support testing activities.
• Collaborate with architects, QA teams, administrators, and business stakeholders during implementations.

Required Skills & Experience

• 6-12 years of overall IT experience with strong ServiceNow development expertise.
• Hands-on experience in:
  • IRM / GRC
  • BCM
  • SecOps
• Strong expertise in:
  • JavaScript
  • Glide API
  • Flow Designer
  • IntegrationHub
  • ServiceNow scripting
• Experience working on:
  • Security Incident Response
  • Vulnerability Response
  • Risk and Compliance workflows
  • Business Continuity processes
• Experience with REST/SOAP integrations and MID Server configurations.
• Good understanding of CMDB and ServiceNow platform architecture.
• Strong analytical, debugging, and problem-solving skills.
• Good communication and stakeholder interaction skills.

Preferred Skills

• Exposure to Operational Resilience frameworks.
• Experience integrating ServiceNow with SIEM or security monitoring tools.
• Knowledge of Agile/Scrum methodologies.
• Understanding of ITIL processes and enterprise governance frameworks.
• Exposure to cloud platforms and security operations is an added advantage.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• CIS - Risk & Compliance (preferred)