Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).
What you'll do
We are seeking a highly skilled Senior Software Development Engineer in Test (SDET) to join our Quality Engineering team, focusing specifically on applications utilized by Customer Success and Service organizations. The ideal candidate will have deep expertise in test automation, particularly within the Salesforce platform (Service Cloud, Experience Cloud, and related integrations). You will be responsible for designing, developing, and maintaining scalable and robust test automation frameworks to ensure the reliability, performance, and quality of our critical customer-facing solutions and their underlying technologies.
This position is an individual contributor role reporting to Director, IT - Application Productivity Engineering.
Responsibility
- Lead the design, development, and maintenance of scalable and reusable test automation frameworks for core Customer Success and Service applications built on Salesforce
- Develop automated test suites for UI, API, and backend components across Salesforce Clouds (Sales, Service, Experience)
- Implement CI/CD pipelines to ensure automated testing is seamlessly integrated into the development and deployment lifecycle, promoting shift-left quality practices
- Collaborate closely with product managers, developers, and platform architects to understand requirements and integrate comprehensive test strategies into agile delivery
- Conduct code reviews, mentor junior team members, and provide technical leadership in test design, test data management, and automation best practices
- Drive the implementation of performance testing strategies (e.g., load, stress testing) for Salesforce-integrated applications and high-volume data operations
- Partner with Customer Success and Business teams to standardize quality practices and report on overall application quality metrics and KPIs
- Own test coverage metrics, dashboarding, and quality reporting to leadership
Job Designation
Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)
Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.
What you bring
Basic
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field
- 5+ years of experience in QA/SDET roles with at least 3 years focusing on test automation for enterprise applications
- Strong proficiency in a programming language such as Python for building automation frameworks
- Deep experience with UI automation tools like UI Path and API automation tools like Postman, RestAssured, or similar for testing Salesforce integrations
- Experience in testing systems leveraging Robotic Process Automation (RPA) tools (e.g., UI Path)
- Hands-on experience with Salesforce platform testing, including Apex testing, and working with Salesforce environments (Sales, Service, Experience Clouds)
- Extensive experience with CI/CD tools (GitLab CI) and Git-based version control
- Deep understanding of QA best practices, testing methodologies, and Agile/Scrum frameworks
Preferred
- Active Salesforce certifications (e.g., Platform Developer I, Administrator)
- Experience with Performance Testing tools such as JMeter or k6
- Experience testing platforms used by Customer Success teams (e.g., Salesforce Service Console, or applications integrated with tools like Gainsight)
- Knowledge of DevSecOps, security testing practices, or Test Data Management strategies
Life at Docusign
Working here
Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.
We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.
Accommodation
Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [Confidential Information].
If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [HIDDEN TEXT] for assistance.
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