Uses best practices and knowledge of internal or external business issues to improve products or services
Solves complex problems; takes a new perspective using existing solutions
Works independently, receives minimal guidance
Solves complex problems by taking a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
Explains complex, difficult and/or sensitive information; works to build consensus
Keys to Success
Requires in-depth knowledge and experience
Requires conceptual and practical expertise in own area and general knowledge of related areas
Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate the company in the market
Supervisory Responsibilities
None
Acts as a resource for other team members; may lead projects with limited risks and resource requirements
Acts as a resource for colleagues with less experience
