Position: Permanent
Role: Senior Salesforce Developer - Support
Experience: 5+ Years
Location: Chennai
Shift: 7 AM to 4 PM IST
Work Mode: Initial 3 months WFO, post that can be Hybrid
Key Skills: Salesforce, CPQ, Sales Cloud, Service Cloud, Field Service, Integration
About the Company
Movate, formerly called CSS CORP, is a new age services company that harnesses the power of digital technologies to reimagine customer engagements.
We enable businesses to anticipate and face disruptions effectively through our digital, technology and support services.
We are a global customer experience and technology consulting services provider and a digital transformation partner of choice for its clients, which include the world's top innovators across industries, from mid-market players to large enterprises. We have a diverse team of over 11,500 customer-centric thinkers, collaborators, and co-creators across 20 global locations.
Role Overview
We are seeking a skilled Senior Salesforce Support Engineer to join our Salesforce support team for the Australia project. This role is primarily responsible for break-fix, bug fixes, and L3 support activities across Salesforce implementations, with specific focus on Industry CPQ, Sales Cloud, Service Cloud, and Field Service. The engineer will work closely with the Business Analysts, Development team, and Operations team to ensure timely resolution of incidents and smooth functioning of the Salesforce ecosystem.
Key Responsibilities
- Provide L3 support for Salesforce applications, focusing on break-fix, bug fixes, and minor enhancements.
- Investigate, troubleshoot, and resolve issues reported by business or operations teams in CPQ (quoting, pricing, approvals), Sales Cloud, Service Cloud, and Field Service modules.
- Analyze root cause of recurring issues and provide permanent fix recommendations.
- Collaborate with Salesforce Developers, Architects, and Business Analysts to validate solutions.
- Perform quick turnaround fixes and coordinate patch deployments as per defined SLAs.
- Participate in incident triage, escalation handling, and post-resolution reviews.
- Document solutions, knowledge articles, and technical steps for future reference.
- Support testing activities for bug fixes, hotfixes, and new releases.
- Ensure compliance with governance, security, and ITIL-aligned support processes.
Required Skills & Experience
- Over 5 years of total SF experience with minimum 2+ years in Salesforce application support/maintenance in CPQ (quoting, pricing, approvals), Sales, Service cloud
- Strong hands-on knowledge in Salesforce configuration, troubleshooting, and debugging.
- Experience in handling Industry CPQ, including product/catalog setup, pricing rules, and approvals.
- Proficiency in Sales Cloud, Service Cloud, and Field Service support (case management, entitlements, work orders, dispatching).
- Ability to analyze Apex errors, debug logs, workflow issues, data/config problems.
- Familiarity with L2/L3 support models, SLAs, and incident/problem/change management processes.
- Strong problem-solving and analytical skills with ability to work in a high-volume support environment.
- Good communication and collaboration skills to work with cross-functional teams.
- With at least 1 yr Experience of integration troubleshooting (APIs, middleware).
Preferred Qualifications
- Salesforce certifications such as Administrator, CPQ Specialist, Service Cloud Consultant, or Field Service Consultant.
- Exposure to ITIL practices in support environments.
Pay range and compensation package
- Competitive salary based on experience and qualifications.
Equal Opportunity Statement
- We are an equal opportunity employer and are committed to creating a diverse and inclusive workplace.
- We encourage applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.
Qualifications
- Bachelor's degree in computer science or a related field.
