Sr. Relationship Manager

Adishwar Auto Diagnostics, operating under Mahavir Group, is the leading and fastest-growing authorized dealership for Mercedes-Benz passenger cars in Telangana and Andhra Pradesh. Recognized for its excellence, the dealership has won numerous awards from 2001 to 2017 across various automotive categories. In addition to selling new and pre-owned vehicles, the company offers comprehensive car finance solutions, motor insurance services, custom accessory packages, and annual maintenance programs. With a commitment to exceptional customer service, Adishwar Auto Diagnostics ensures that clients experience unparalleled satisfaction. As part of the globally acclaimed Mahavir Group, the dealership represents premium automotive expertise and service.

The Sr. Relationship Manager will oversee and maintain strong customer relationships to ensure satisfaction and build loyalty. Responsibilities include driving customer engagement, managing post-sales interactions, resolving client concerns, and identifying opportunities for upselling and cross-selling. The successful candidate will act as a bridge between customers and the dealership's services. This is a full-time, on-site role located in Serilingampalli. The ideal candidate will collaborate closely with teams to achieve customer retention and dealership sales targets.

• Strong interpersonal skills, relationship management, and a proven ability to handle client interactions effectively.
• Expertise in sales strategy, customer retention, and cross-selling techniques.
• Strong communication and negotiation skills, both verbal and written.
• Analytical and organizational skills to identify customer needs and deliver tailored solutions.
• Ability to work in a collaborative, team-centric environment and align with organizational objectives.
• Previous experience in the automotive industry, particularly in sales or customer service, is a plus.
• Proficiency in relevant CRM tools and software is preferred.
• Bachelor's degree in Business Administration, Marketing, or a related field is advantageous.