Search by job, company or skills

Sr Quality Evaluator

Early Applicant
  • Posted 15 hours ago
  • Be among the first 10 applicants

Job Description

Job Title:

Sr Quality Evaluator

Job Description

ROLE:-Sr. Quality Evaluator

DESIGNATION:-Sr. Quality Analyst

LOCATION:- Hyderabad

YEARS OF EXPERIENCE:- 1 year of relevant experience/ 2+ yrs of overall experience

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Skills required:

Cognitive & analytical - Strong logical reasoning, ability to break problems step by step, pattern recognition

RCA understanding - exposure to 5 why technique, fishbone, six sigma concepts etc.

Policy interpretation - ability to understand guidelines & handle edge cases, consistency in judgement

Communication - Clear, structured explanation of decisions, ability to simplify the explanation of all the reasoning, attention to detail

Key responsibilities:

  • Audit decisions made by both human reviewers and ML systems
  • Identify incorrect decisions and explain the root cause clearly
  • Distinguish between:
    • Policy gaps
    • Training gaps
    • Tool/system issues
  • Create structured RCA reports with clear reasoning
  • Identify recurring trends and patterns in errors
  • Support calibrations and align with Google-defined ground truth
  • Provide simple, actionable recommendations to improve quality
  • Ensure high accuracy and consistency across reviews

Education: Graduation

Disclaimer:-

Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment, processing or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.

Location:

IND Hyderabad - Unit No. 201, 2nd Flr, Building 4 at Mindspace

Language Requirements:

Time Type:

Full time

More Info

Job Type:
Employment Type:

About Company

Mission: Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We've got them covered. But how We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We're the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

Job ID: 153874805

Beware of Scammers

We don’t charge money for job offers