Sr. Quality Evaluator
Concentrix- Posted 13 hours ago
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Job Description
Job Title:
Sr. Quality EvaluatorJob Description
- Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
- Role and Key Responsibilities:
- Ensure quality data is in an analysableformat
- Produce regular business reporting and trending quality issue insights
- Strong written and verbal communication skills comfortable providing constructive feedback and telling a meaningful story with data
- Required to present audit findings to client and internal stakeholders, provide feedback to improve quality, attend sessions with client stakeholders to provide insights on quality improvements and collaborate with training to help develop quality improvements
- Conduct calibration, creative approvals, perform fraud audits and compliance audits, and define and update quality frameworks to match the workflows
- Should have solid understanding of workflow, tools used for providing services
- Have experience working as an Agent in same/similar workflows.
- Preferably have previous experience in QA roles.
- Excellent time management skills and the ability to prioritize work accordingly
- Experience with Google Sheets, Docsand Slides
- Ability to adapt to a fast-paced environment and changing criteria/workflows
- Ability to effectively interact and collaborate across functions and levels
- Educational Qualification: Graduation
- Disclaimer: Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment, processing or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.
Location:
IND Gurugram - Ground Flr to 9th Flr JSK Tower situated on Plot No 13 Sector 32Language Requirements:
Time Type:
Full timeMore Info
Key Skills
About Company
Mission: Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fuelled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We've got them covered. But how We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We're the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.