Sr Quality Analyst//International BPO//Voice Process

Leading BPO in Kolkata

Role - Sr Quality Analyst

International Voice Process

Require minimum 1 Year Experience as Quality Analyst in International Voice Process

Worked on 7QC tools

CTC UPTO 6.5LPA

US SHIFTS

Looking for Excellent Communication Skills

Virtual Interviews

WORK FROM OFFICE

Education- Graduate / Under Graduate

Experience required-

• 2years + Experience as a Quality Analyst in International Voice Process in International BPO
• Strongly worked on QUALITY Matrices
• Excellent transactional quality domain knowledge
• Good working knowledge of TTQ (Training; Transaction Quality) systems, tools and

technologies

Knowledge of analyzing, Driving improvement & Innovation

Roles & responsibilities-

• Drive continuous improvement for Transaction Quality and Delivery
• Manage claim Quality & Client related KPIs
• Evaluate effectiveness of TQ interventions
• Strengthen Quality management processes / framework to improve quality delivery
• Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectations
• Generate and implement out of the box ideas and Process improvement initiatives in the account
• Drive Process control & Compliance in addition to managing the audit requirements
• Ensure that huddle, feedback and refresher processes are in place and are followed efficiently
• Support the Quality and Compliance teams to perform COPC, FMEA, PFCU and other audits and follow ups based on observations/misses highlighted

Interested candidates can mail their cv at [Confidential Information] or call/WTS Up at 8467054123