Leading BPO in Chennai
Role - Sr Quality Analyst
International Voice Process
Require minimum 1 Year Experience as Quality Analyst in International Voice Process
Worked on 7QC tools
CTC UPTO 6.5LPA
US SHIFTS
Looking for Excellent Communication Skills
Looking for Immediate Joiners
Virtual Interviews
WORK FROM OFFICE
Education- Graduate
Experience required-
- 2years + Experience as a Quality Analyst in International Voice Process in International BPO
- Strongly worked on QUALITY Matrices
- Excellent transactional quality domain knowledge
- Good working knowledge of TTQ (Training; Transaction Quality) systems, tools and
technologies
Knowledge of analyzing, Driving improvement & Innovation
Roles & responsibilities-
- Drive continuous improvement for Transaction Quality and Delivery
- Manage claim Quality & Client related KPIs
- Evaluate effectiveness of TQ interventions
- Strengthen Quality management processes / framework to improve quality delivery
- Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectations
- Generate and implement out of the box ideas and Process improvement initiatives in the account
- Drive Process control & Compliance in addition to managing the audit requirements
- Ensure that huddle, feedback and refresher processes are in place and are followed efficiently
- Support the Quality and Compliance teams to perform COPC, FMEA, PFCU and other audits and follow ups based on observations/misses highlighted
Interested candidates can mail their cv at [Confidential Information] or call at 8210841964
