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Own quality for assigned product areas and features, including test strategy, execution, and release sign-offs
Design, review, and execute comprehensive test plans covering functional, regression, integration, and backend testing
Debug failures across UI, backend, and APIs to identify root causes and prevent recurring issues
Build, extend, and maintain automated test suites for UI, API, and backend services
Improve automation reliability and reduce manual regression testing efforts
Integrate automated tests into CI/CD pipelines for faster feedback cycles
Collaborate with developers to shift quality left through better testability and early validation
Work with Customer Support to reproduce, analyze, and resolve customer-reported issues
Mentor junior QA engineers and share best practices for quality and automation
Hiver is a delightfully easy-to-use customer service platform that brings together all your communication channels, apps and data so you can provide stellar support to every customer.
Hiver enables real-time collaboration across every customer communication channel, powered by Al and automation to resolve issues and help teams work faster. Over 10,000 teams of all shapes and sizes globally - from Flexport to Harvard University, Vacasa and Epic Games - rely on Hiver to deliver exceptional support that wins and retains customers for life.
Job ID: 142758685
