Job Description: Senior program manager who is aspiring to be a delivery manager, handled multi location teams, handling 200+team size, should have handled a portfolio of 5-10million.
Location: Hyderabad
Experience: 12-15yrs
Key Responsibilities & Outcomes
- Drive adoption of delivery plans, standards, processes, best software engineering practices, infrastructure, RACI matrix, and RAID logs to deliver high-quality solutions to UST customers.
- Provide thought leadership to foster a culture of innovation, developing novel solutions that improve business performance and contribute to organizational goals.
- Manage the P&L of a portfolio with TCV of $3-5 million.
- Support portfolio growth objectives of 10-15% year-over-year (YoY).
- Implement digital transformation programs focusing on service improvements and value additions, proposing innovative ideas beyond standard delivery.
- Build and manage a span of control of 60100 associates; provide mentoring, ensure team engagement, and develop organizational capabilities.
- Optimize delivery processes within budget constraints.
- Apply financial levers to improve delivery cost and engagement profitability.
- Engage with key client stakeholders to ensure delivery meets customer expectations.
- Conduct periodic reviews to track delivery milestones and processes; make informed decisions based on review outcomes.
- Ensure effective participation in Steering Committee (SteerCo) meetings.
Measures of Success
- Revenue vs. targets
- Profitability vs. targets
- Digital Services Mix vs. targets
- Services Penetration Mix vs. targets
- Transformational value delivered to clients
- Customer satisfaction
- People satisfaction
Domain / Industry Knowledge
- Forecast business requirements and market trends.
- Engage in meaningful conversations with key client stakeholders; interpret data to enhance solution quality.
- Recommend UST services and solutions to fill existing gaps.
- Manage domain-related project management issues across multiple projects.
- Validate and contextualize customer strategy roadmaps.
Technology Concepts
- Recommend appropriate frameworks and solutions for functional/non-functional requirements.
- Identify relevant technologies/products for the short term (1-2 years).
- Guide solution teams and evaluate work products.
- Connect with customer technology officers.
- Leverage suitable tools and accelerators.
Profitability Management
- Create profitability sheets based on resource plans.
- Enable outcome-based pricing models.
- Present profitability analysis to senior management.
- Develop cost-benefit models using ROI, IRR, and other financial metrics.
- Monitor project profitability and implement margin improvement strategies.
Pricing & Licensing Models
- Develop integrated pricing models.
- Guide teams on pricing techniques.
- Interact with stakeholders during deal processes.
- Compare and select competitive commercial models.
- Optimize key business levers to enhance commercial proposals.
Account Management Processes & Tools
- Prepare internal reports.
- Independently manage at least one $3-5 million account, including top-line and bottom-line targets.
- Collaborate with account teams and specialists to create aligned account plans.
Project Management
- Plan and manage large, complex projects as per UST standards.
- Identify risks proactively; implement mitigation strategies.
- Monitor integration and interdependencies across workstreams.
- Implement best practices with measurable business value.
- Set and enforce quality goals and processes.
Team Management
- Manage managers effectively.
- Resolve conflicts and communicate difficult decisions transparently.
- Maintain positive internal stakeholder relationships.
- Demonstrate approachability and transparency.
Stakeholder Management
- Manage escalations with timely updates to UST and customer leadership.
- Support vendor/partner management activities including procurement and invoice approvals.
- Ensure timely invoicing and payment collection.
Estimation & Resource Planning
- Consolidate and validate estimates, assess risks and assumptions.
- Review and negotiate estimates across service lines.
- Conduct resource planning based on project requirements.
- Analyze impacts of changes on estimates and resource loading.
Knowledge Management (KM)
- Ensure KM plans/platforms exist for new joiners.
- Promote continuous knowledge sharing across engagements.
- Improve KM effectiveness.
Requirements Management
- Identify deviations in requirements gathering.
- Leverage UST capabilities for solution accelerators and value additions.
- Assess quality and coverage of gathered requirements.
Solution Structuring
- Customize UST services to customer needs.
- Provide thought leadership for new service offerings.
- Develop complex solutions and POCs.
- Recommend technology accelerators/tools for cost/time benefits.
- Build standards and guidelines for existing services.
Benefits Management
- Identify, track, and report SMART benefits for programs.
- Measure program impact on stakeholders and environment.
- Devise action plans to ensure benefit realization.
- Steer programs toward vision with sustained benefits.
Essential Skills
- Account strategy planning.
- Risk identification and mitigation planning.
- Project planning and task breakdown.
- Effective communication on project progress, cost control, quality, and risks.
- Delegation and team contribution management.
- Management of external contracted resources.
- Optimization of project timelines and delivery objectives.
Knowledge & Certifications
- Project methodologies (Agile, Waterfall, DevOps).
- Relevant technologies for project delivery.
- Business strategy and processes.
- Financial plan and budget compliance.
- Intellectual Property Rights (IPR) principles.
- Preferred certifications: PMP, PRINCE2, CSM.
Additional Responsibilities
- Lead planning, execution, and delivery of multiple concurrent projects/programs.
- Serve as primary client contact, managing communication and expectations.
- Manage cross-functional and distributed teams (onshore-offshore).
- Monitor project metrics, proactively manage risks.
- Ensure SLA and contract compliance.
- Coordinate staffing, training, and performance management.
- Continuously improve delivery processes and client satisfaction.
- Support pre-sales and solution design efforts.
- Collaborate with finance on P&L and resource forecasting.
- Work with talent acquisition for workforce planning.
Required Experience
- 15+ years in IT project delivery, including significant experience as Delivery Manager or Program Manager.
- Proven track record managing large, complex projects and distributed teams.
- Strong stakeholder management and leadership skills.
- Experience with project management tools (JIRA, MS Project, Confluence).
Preferred Qualifications
- Experience in U.S./UK banking or financial services domain.
- Knowledge of regulatory compliance, core banking systems, digital banking platforms.
- Ability to work in fast-paced, client-driven environments.
