Roles and Responsibilities
- Define and execute the product strategy and roadmap for key areas within the Collections Platform.
- Lead product discovery, define detailed product requirements, and manage end-to-end execution with engineering, design, and data science partners.
- Champion the use of Generative AI/Agent-based automation to create more intelligent, responsive, and scalable debt recovery systems.
- Collaborate with Architecture and Engineering to evaluate technical solutions, trade-offs, and delivery plans in an Agile environment.
- Partner with business strategy and analytics teams to identify trends, discover new opportunities, and measure impact.
- Drive experimentation through A/B testing, customer feedback, competitive research, and usability studies.
- Own and monitor key product and platform metrics to continuously improve functionality, performance, and user experience.
- Align with Legal, Compliance, and Privacy teams to ensure adherence to regulatory requirements across regions.
- Serve as a strong advocate for platform excellence, customer empathy, and long-term scalability.
Minimum Required Skills & Qualifications
- Bachelor s degree in Engineering, Computer Science, or related technical field required. MBA or Master s degree preferred.
- 6+ years of experience in technical product management, with a proven track record of launching and scaling platforms or infrastructure products.
- Hands-on experience with SQL and/or Python for data analysis and experimentation.
- Demonstrated success leading complex product areas across multiple teams and stakeholders.
- Prior experience or strong familiarity with Credit, Risk, or Payments domains is a strong plus.
- Experience with Generative AI models or conversational/agent-based AI applications is highly desirable.
- Strong problem-solving, analytical thinking, and prioritization skills.
- Excellent verbal and written communication; capable of influencing at all levels of the organization.
- Self-starter with a strong sense of ownership, curiosity, and a bias for action.
