Search by job, company or skills

S

Sr. Problem Controller

Stefanini Philippines, Inc.
Noida, India
Fresher
Save
new job description bg glownew job description bg glow
  • Posted 5 days ago
  • Be among the first 10 applicants
Early Applicant

Job Description

Job Description
Remaining Positions:

1


Details:

Responsibilities:

  • Drive E2E Governance for the PM Tower on behalf of the client, managing vendors relationships and their respective delivery performance, playing the role of a Service Integrator.
  • Perform Problem Management Data/Trend analysis under the strategical guidance of Service Management
  • Lead PM process throughout its entire lifecycle and enable collaboration for internal and external stakeholders
  • Ensure transparency and compliance in underlying processes and policies for the function
  • Assist in improvement and maintenance of the KEDB
  • Liaise with Change Management division to maximize PM process outputs efficiency
  • Leverage infrastructure teams and suppliers to identify and address Problem candidates
  • Enable IT Management and technical personnel to enforce Problem Management best business practices and enhanced processes across the organization
  • Handling operational and tactical communication for records with high impact on business-critical components
  • Facilitate identification of root causes according to the appropriate RCA method (5 whys, Pareto, Ishikawa, Fault Tree, etc.) aimed to a more efficient resolution for open records
  • Promote Transformation/Automation journeys initiatives as per Stefanini strategy

Keep track and report on service health and potential metrics status (SLAs, KPIs) to the involved boards

Job Requirements
Details:

  • Familiar with Microsoft Cloud Technologies (Ex: O365, Azure)
  • Understanding of IT infrastructure components & business critical aspects: Networking, Servers, Security, Domains, Virtualization
  • Mandatory: previous experience in Problem Management
  • Fluent in Service Management core processes: Change, Problem, Incident, CSI, Request, Knowledge
  • Soft skills: Strong communication Problem solving Analysis Creativity / Innovation Customer sensitivity: Technical writing skills Liaison skills
  • Organizational sensitivity: understands the formal structure of Stefanini, its culture and business/technology environment, its brand and people values, aligns actions and behavior with the company needs and priorities
  • Results orientation: focuses on the delivery of targets, quality and deadlines
  • English proficiency and business communication acumen.
  • ITIL V4 or SIAM Foundation Certified

ITSM System Proficiency: 4Me or ServiceNow


Pay Range:

Based on Experience


More Info

Job Type:
Permanent Job
Industry:
IT/Computers - Software
Function:
It Service Management
Employment Type:
Full time

About Company

Stefanini Philippines, Inc.

We are a global company with 30 years of experience in the market, offering a robust selection of services such as automation, cloud, Internet of Things (IoT) and user experience (UX).Today, we provide a broad portfolio of solutions, combining innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services with traditional solutions such as service desk, field service, and outsourcing (BPO). We maintain our excellence by investing in technological innovations, the best partnerships, acquisitions of companies worldwide, and the hiring of highly trained professionals.

Job ID: 147848831

Jobs by Skill - IT
Jobs by Skill - Non IT
International Jobs
Last Updated: 20-05-2026 05:40:49 AM
Homejobs in NoidaSr. Problem Controller

Similar Jobs

Sr. Problem Controller

stefanini north america and apac
Noida, India

Skills:

O365, Servicenow, Networking, Change Management, Servers, Domains, Problem Management, Azure, Virtualization, Service Management core processes, SIAM Foundation, Security, 4Me, Microsoft Cloud Technologies, IT infrastructure components, ITIL V4, CSI