About the Role:

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Department overview

As a leading force in transaction reporting worldwide, the Cappitech team has been delivering Regulatory Technology solutions for over twenty years. Our cloud-based, cross-regulation Software as a Service (SaaS) platform empowers banks, brokers, hedge funds, asset managers, insurance companies, and corporates to meet global regulatory standards seamlessly. With a diverse workforce representing our global clientele, we embody S&P Global's values of inclusivity, collaboration, and integrity. Our management is committed to fostering a workplace that nurtures the growth and potential of our colleagues.

As our support team expands, you will play a pivotal role in sustaining our momentum. Join a team of innovators dedicated to problem-solving and delivering unparalleled customer experiences in a dynamic environment. Together, we serve our diverse global clientele with excellence.

Position Summary

We are seeking a highly motivated and client-focused professional to join the S&P Cappitech Support and Operations team. The successful candidate will demonstrate excellent analytical skills and the ability to investigate, troubleshoot, and resolve issues from identification through to delivery of a solution.
The ideal candidate will possess strong communication and relationship management skills, with the ability to engage effectively with clients, address regulatory reporting inquiries, and resolve complex reporting issues in a timely manner. Experience with regulatory regimes such as EMIR, MiFID II, ASIC, MAS, CFTC, SEC, and SFTR is highly desirable.

In addition, the candidate should have experience working in an Agile environment, with a solid understanding of project management processes, stakeholder communication, issue tracking, and driving actions to completion. They must be able to manage multiple priorities, collaborate effectively with cross-functional teams, and take ownership of delivering successful outcomes for clients.

Duties and Accountabilities

• Dealing with customer enquiries and requests and managing them efficiently and in a timely manner until resolution
• Timely escalation of issues and ensuring proper follow-up until resolution.
• Supporting validation or User Acceptance Testing (UAT) for issue resolution.
• Contributing to client-specific projects as required.
• Conducting Root Cause Analysis to identify the source of data inconsistencies.
• Troubleshooting client inquiries and issues by reviewing data in various formats such as Excel files, JSON, XML, FPML messages, and comparing them against mapping sheets, technical specifications, and business requirements to resolve issues or identify system bugs.
• Case Management by ensuring clients are responding within defined SLAs and case status and comments are updated for internal visibility.
• Handling Production Incidents and collaborate with internal teams such as Product, Technology, CAM to understand the actual root cause and lead remediation to ensure clients data is correctly reported.
• Deliver strong and concise messages to clients, protecting S&P, its clients, and reputational aspects of our services.

Education and Experience

• Professional foundation in Finance, Accounting, Business, or a related discipline.
• Previous experience in Agile environment, preferably as a Business Analyst or Product ownership role.
• Preferably, completion or working towards FRM or CFA.
• Proficiency in Excel, SQL, and understanding of an API at an intermediate level.
• Demonstrated experience in financial markets or fintech.
• Understanding of the trade lifecycle across major financial asset classes including securities finance, exchange-traded, and OTC derivatives.
• Familiarity with financial markets and Regulatory Reporting Regimes (SFTR/MiFID/EMIR/ASIC/MAS/CFTC).
• Ability to comprehend technical concepts.
• Competence in querying and extracting data from databases.
• Knowledge of other vendor systems like ANNA, Reuters etc. is advantageous.

Skills and Capabilities

• Demonstrates a commitment to quality and possesses a robust analytical skillset.
• Proficient in both verbal and written communication, with strong interpersonal abilities.
• Exceptional problem-solving prowess.
• Capable of data analysis and data remediation
• Ability to listen, learn quickly and demonstrate initiative
• Focused on delivery
• Highly motivated, disciplined, confident and a team player. The ability to adjust to shifting priorities is a must

What's In It For You

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.

For more information on benefits by country visit:

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity .

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.

US Candidates Only:

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20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)