Desired Candidate Profile:
- A minimum of 12 years of experience, with expertise in P&C Insurance.
- Proven track record in managing complex service delivery and multi-disciplinary projects, preferably within the Insurance domain, with extensive experience leading teams of 100+ FTEs.
- Skilled in defining, executing, and delivering projects on time and within budget, while managing multiple stakeholders.
- Demonstrated ability to thrive in a fast-paced, evolving environment and manage transitions from strategic assessment to operational setup with seamless execution.
- Experience in developing contingency plans for staffing changes and managing FTE levels in alignment with budget requirements and organizational direction.
- Possesses flexibility to work in US shifts as needed.
Role Summary:
- Lead a business unit, driving team performance to meet service levels, accuracy, and quality standards. Responsible for managing, mentoring, and developing claim personnel to ensure high productivity and effective problem-solving.
- Oversee strategy execution, tracking KPIs, leading transformation initiatives, and fostering strong customer relationships to drive satisfaction, retention, and revenue growth.
- Proactive risk identification and alignment with customer goals while maintaining operational excellence.
For further information, reach out to us at [Confidential Information]
