Sr. Operations Manager - Travel (OTA)

About The Opportunity

A fast-scaling leader in the Online Travel Agency (OTA) sector, we power seamless global travel experiences through intelligent operations, real-time inventory management, and customer-centric process orchestration. Our teams drive efficiency across airline, hotel, and excursion bookings — leveraging tech-enabled workflows and data-driven decisions to scale across markets while maintaining premium service standards.

Role & Responsibilities

• Lead end-to-end operational workflows for travel inventory, pricing, and customer fulfillment — ensuring SLA compliance and zero downtime during high-volume periods.
• Optimize vendor partnerships and supplier onboarding processes across airlines, hotels, and ground operators to improve margin and reduce friction.
• Build and manage cross-functional teams handling booking support, cancellations, refunds, and escalations — enforcing compliance with global travel regulations.
• Implement automation tools and dashboarding for real-time tracking of KPIs like OTIF, cancellation rates, and refund cycle times.
• Collaborate with Product and Tech to define operational requirements for new feature launches — bridging customer pain points with scalable solutions.
• Champion operational excellence through SOP development, root-cause analysis, and training programs that uplift team performance.
  
  

Skills & Qualifications

• Must-Have
• Travelport
• Amadeus
• Sabre
• OTA operations
• Inventory management
• Refund & cancellation workflows
• KPI dashboarding
• Team leadership
• Preferred
• Agile project management
• SQL for operational reporting
• API-based integration experience
  
  

Benefits & Culture Highlights

• Fast-paced, metrics-driven environment where impact is measured daily.
• Opportunity to shape scalable ops models for a global travel platform.
• Strong career progression path with exposure to product, tech, and international markets.
  
  

Skills: amadeus,inventory management,travel,sabre,ota,team leadership