Sr . Operations Manager

Sr. Operations Manager is responsible to direct and manage the day-to-day activities of an organization s operations and implement the right processes and practices across the organization. They are expected to be a responsible leader with an analytical and strategic mind and have a broad knowledge of the business.

Responsibilities

• Ensuring all operations are carried on in an appropriate, cost-effective way
• Improving operational management systems, processes and best practices
• Helping the organization s processes remain legally compliant
• Implement company policies, procedures, and initiatives
• Evaluate and enhance current operational systems
• Formulate strategic and operational objectives
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts
• Perform quality controls and monitor KPIs
• Recruit, train and oversee the team performance and ensure maximum productivity
• Find ways to increase the quality of customer service
• Monitor performance against current operational goals and develop reporting and auditing processes used to analyze operational effectiveness
• Mentor and motivate teams to achieve productivity and engagement
• Identifies training needs and ensures proper training is developed and provided
• Performs other related duties as assigned
• Oversees the daily workflow of the department

Required Skills and Abilities

• Proven work experience as Operations Manager or similar role
• Knowledge of organizational effectiveness and operations management
• Experience in budgeting and forecasting
• Familiarity with business and financial principles
• Excellent communication skills
• Leadership ability
• Outstanding organizational skills and attention to detail
• Familiarity with all business functions including HR, finance, and IT
• Experience with implementing IT systems
• Strong analytical and problem-solving skills
• Extensive knowledge of the principles, procedures, and best practices in the industry
• Proficient with Microsoft Office Suite or related software

Experience and Educational Qualification

• A minimum of 7 years of industry-related experience required
• Bachelor s degree in IT, Business Administration, Operations Management, or similar industry-related field required
• A master s degree would be preferred