We are seeking a 7-year experienced immediate joiner for the role of Senior Network Engineer, responsible for the design, implementation, and 24/7 operations of enterprise network infrastructure (LAN/WAN/Wireless). The role focuses on operational excellence, high availability, incident management, and automation within a large-scale enterprise environment.
The ideal candidate should possess strong troubleshooting skills, hands-on routing and switching expertise, and experience working within ITIL-based operational frameworks.
Required Qualifications
Experience
- Minimum 7+ years of experience in Network Operations or Enterprise Infrastructure environments
- Proven experience supporting large-scale enterprise network environments
- Experience working in 24/7 operational support models
- Immediate joiners preferred
Good to Have
- Exposure to global enterprise infrastructure environments
Certifications
- Valid CCNP certification (OEM Certified)
Good to Have
- Additional certifications in Cloud, Security, or Network Automation
Technical Skills
Routing
- Strong hands-on experience with:
- BGP
- OSPF
- EIGRP
- MPLS
- Ability to troubleshoot routing convergence and path selection issues
Good to Have
- Experience with EVPN or L3VPN technologies
Switching
- Strong knowledge of:
- VLAN configuration
- STP / RSTP
- EtherChannel
- HSRP / VRRP
- Experience managing large Layer 2 / Layer 3 switching environments
Good to Have
- Exposure to Nexus switches or Data Center switching architectures
Cisco Infrastructure
- Hands-on experience with enterprise Cisco routers and switches, including:
- Catalyst series
- Nexus series
- ASR routers
Good to Have
- Experience with Cisco SD-WAN deployments and troubleshooting
Juniper
- Hands-on operational experience in Juniper JUNOS environments
Good to Have
- Advanced Juniper troubleshooting and firewall management
Network Operations
- Experience managing:
- Incident management
- Change management
- Root Cause Analysis (RCA)
- Ability to troubleshoot complex WAN, LAN, and wireless network issues
Good to Have
- Experience preparing MTTR reports
- Participation in Weekly Business Reviews (WBR)
SLA Discipline
- Experience working within defined SLAs and operational metrics
- Strong documentation and ticket management skills
Good to Have
- Experience driving process improvement initiatives
Shift Readiness
- Comfortable working in 24/7 rotational shifts, including weekends and public holidays
Good to Have
- Experience working in Global NOC environments
Automation
- Experience with CLI-based network configuration and troubleshooting
Good to Have
- Exposure to Python or Ansible for network automation
Key Responsibilities
Network Operations & Monitoring
- Monitor and respond to LAN, WAN, and Wireless network incidents
- Troubleshoot routing, switching, and connectivity issues
- Coordinate with engineering teams, field IT teams, and vendors for issue resolution
- Ensure high availability and service continuity
Incident & Problem Management
- Manage incidents and service requests within defined SLA timelines
- Perform root cause analysis (RCA) for critical network incidents
- Identify recurring problems and initiate problem management activities
Change & Configuration Management
- Implement network changes through approved change management processes
- Execute configuration updates during maintenance windows
- Maintain configuration documentation and change records
Operational Excellence
- Identify opportunities to improve network reliability and performance
- Collaborate with engineering teams to enhance network architecture
- Support automation initiatives for network configuration and monitoring
Reporting & Analysis
- Prepare operational reports, including:
- Ticket trends
- MTTR analysis
- Root cause summaries
- Participate in Weekly Business Reviews (WBR) and operational discussions
Performance Metrics
- SLA adherence and incident resolution efficiency
- Reduction in MTTR (Mean Time to Resolution)
- Network uptime and service availability
- Quality of ticket documentation and RCA reports
- Contribution to automation and operational improvements
