AHEAD is currently seeking a System Engineer to join the Cloud Services team
The successful candidate should have a several years in a system engineering role, with hands on experience working with various datacenter and enterprise level technologies and applications
Must be flexible in technology exposure and willing to stretch beyond what they currently know
The ideal candidate will need to possess exceptional team player skills, while also being self-motivated and driven to consistently deliver outstanding customer support
Additionally, the selected candidate will have demonstrated experience with troubleshooting production problems as we'll as implementing, upgrading and maintaining enterprise level systems and services
Responsibilities:
Act as technical interface to CDI Clients to facilitate effective delivery of Datacenter and Cloud related services:
Datacenter & Collocation Management
Infrastructure-as-a-Service
Backup-as-a-Service
Disaster Recovery-as-a-Service
Design, implement, troubleshoot, analyze, and maintain internal and external customer environments.
Create, request, and present technical specifications and requirements.
Perform hardware and software installations, upgrades and maintenance.
Participate in after-hours maintenance and on-call rotation.
Identify, research, and resolve technical problems.
Support Level 2 and Level 3 Engineers for problems identified with systems and network, and act as an escalation point for Managed Services support technicians.
Standard system administration duties including equipment installation, System/Application install and patch management, log analysis, etc
Interface with third party vendors as liaison between client and vendor.
Utilize superior customer service skills to provide first level interface for CDI clients.
Plan and implement system automation to improve service efficiency and consistency.
Create thorough documentation records of design specifications and instructional manuals as necessary to enable Managed Services personnel to be effective in understanding and managing client delivered services.
Collaborates with other professionals to ensure high quality deliverables within organization guidelines, policies, and procedures.
Engages in continuous learning to stay abreast on new and emerging technologies.
Qualifications:
10-14 years of prior IT experience; prior experience working for a service provider a plus
Prior customer service experience
Working experience with one or more infrastructure monitoring, alerting, and ticketing platforms
Experience working with dynamic Routing protocols such as BGP/OSPF/ISIS/EIGRP
Working knowledge of service provider networking including various MPLS technologies such as SR/LDP/RSVP-TE
Experience with various firewalls including Cisco ASA/FTD, Palo Alto Networks, and FortiGate
Knowledge of Provider edge networking configurations and requirements a plus
Experience working in a service provider NOC supporting multiple customers
Working experience of basic Linux administration such as managing file permissions, adding users, or setting up basic services
Team player with excellent communication skills and the ability to manage assignments independently
Nurturing personality and the desire to help in the development and mentoring of level 1 technicians
Ability to achieve successful outcomes in handling difficult situations and to work with various customers and management levels
Analytical and troubleshooting skills
Ability to work in a fast-paced environment
Shows initiative and acts independently to resolve problems
Ability to manage multiple priorities and follow through on projects to completion
Works effectively both as a team member and independently
Effectively utilizes tools to resolve issues and escalates appropriately
Proficient in documentation creation leveraging Microsoft Visio & Office.
Ability to work independently, prioritizes existing projects, and proactively determine areas requiring additional attention, monitoring, or maintenance
Excellent written, communication, and problem-solving skills are a must
Experience with VMware vCloud Director a plus
Experience with Zerto Virtual Replication a plus
Experience with Public Clouds (AWS/Azure) a plus
Experience with Automation / Orchestration / scripting (ansible/python/PowerShell) a plus
