Sr Manager- SRE

What You'll Do

We are seeking an experienced and technically strong Senior Manager – SRE, Observability & Monitoring Engineering to lead and evolve our enterprise observability and monitoring capability.

This position will be responsible for building a modern, scalable observability function that provides comprehensive visibility into the health, availability and performance of applications, infrastructure and cloud environments. The role will focus on moving the organization toward proactive detection and reliability engineering through robust monitoring standards, actionable telemetry, intelligent alerting, automation, dashboards, and service-health insights.

The existing FA Monitoring Team is responsible for monitoring, observability and metrics management across enterprise applications, infrastructure and cloud environments, including proactive monitoring, alerting hygiene, dashboard management and visibility into service health. The broader organizational transformation also specifically calls for modern SRE, observability and automation capabilities and identifies stronger observability as an enabler of reliability and customer experience.

Key Responsibilities

• Observability Strategy & Engineering Leadership
• Define and execute the enterprise observability and monitoring engineering strategy aligned with SRE and technology objectives.
• Establish standardized observability practices spanning metrics, logs, traces, dashboards, alerts and service-health visibility.
• Drive consistent monitoring and observability standards across applications, infrastructure and cloud platforms.
• Transition monitoring practices from reactive issue identification toward proactive detection, prevention and automated remediation.
• Lead technology evaluation and rationalization of the observability ecosystem, balancing capability, scalability, operational effectiveness and cost.
  
  

FA's existing monitoring charter explicitly includes observability strategy and standards, SLI/SLO tracking, alert management, dashboard management, capacity/performance monitoring, metrics management, and cloud/on-premises monitoring. Current external senior observability roles similarly emphasize ownership of metrics, logging, tracing and alerting platforms and technical direction for reliability and operational excellence.

• Monitoring Platform & Tooling Ownership
• Provide technical leadership for enterprise monitoring and observability platforms.
• Establish standards for instrumentation, telemetry collection, dashboards and visualization.
• Drive monitoring onboarding for new applications, platforms and infrastructure.
• Ensure monitoring coverage supports application, infrastructure and cloud-layer visibility.
• Improve tool integration, scalability, maintainability and automation.
• Establish governance around monitoring configuration and lifecycle management.
  
  

The current FA environment identifies Ops Manager, Applications Manager, AppDynamics, Site24x7, New Relic, AWS CloudWatch and Azure Monitor as supported monitoring platforms. The existing Senior Manager SRE JD also identifies monitoring expertise in AppDynamics and Splunk among the relevant technical capabilities.

• Alerting & Proactive Reliability
• Establish enterprise standards for actionable alerts, thresholds and escalation.
• Drive alert tuning and alert hygiene, reducing unnecessary operational noise.
• Identify monitoring blind spots and systematically improve monitoring coverage.
• Ensure appropriate runbooks and response guidance exist for actionable alerts.
• Partner with SRE and engineering teams to automate response to repeatable failure conditions.
• Improve early detection of application and infrastructure degradation.
  
  

FA's Monitoring Team specifically owns alert tuning/hygiene, incident detection, operational support, monitoring onboarding and runbook creation. FA SRE standards stipulate that monitoring should be established before go-live, dashboards should be available, alerts should be configured against agreed thresholds, and runbooks should support action when alerts trigger.

• SLI, SLO & Service Health Management
• Partner with application and service owners to establish meaningful SLIs and SLOs for critical services.
• Develop dashboards and reporting that provide clear visibility into availability, reliability, capacity and performance.
• Establish service-health views that enable both engineering teams and technology leadership to understand operational risk.
• Use reliability data to identify recurring issues and prioritize engineering improvements.
  
  

SLI/SLO tracking and reporting and metrics collection, analysis and reporting are already explicit responsibilities of FA's monitoring organization, while the existing Senior Manager SRE JD calls for adoption of SLIs, SLOs and error budgets.

• Cloud & Hybrid Observability
• Develop observability standards that work consistently across cloud and on-premises environments.
• Drive comprehensive monitoring coverage across applications, infrastructure, databases, containers and cloud services.
• Partner with Cloud Platform, Application SRE, DevEx and engineering teams to embed observability into platform and application lifecycle practices.
• Ensure new services are instrumented and operationally observable before production adoption.
  
  

FA's current monitoring remit covers cloud and on-premises platforms, specifically including AWS CloudWatch and Azure Monitor. FA's SRE readiness standards also call for monitoring before production go-live, App Insights/Log Analytics configuration, availability metrics, automated recovery, high availability and automated deployment practices

• Automation & Engineering
• Champion an automation-first approach to monitoring provisioning, configuration and remediation.
• Reduce repetitive operational work through engineering and automation.
• Promote monitoring and observability as code wherever technically appropriate.
• Partner with platform engineering teams to integrate observability into infrastructure and deployment workflows.
• Identify opportunities to automate detection, diagnostics, escalation and recovery.
  
  

The existing FA Senior Manager SRE profile explicitly emphasizes automation to reduce toil and improve operational efficiency, alongside observability tooling, infrastructure-as-code and CI/CD capabilities.

• Incident Management & Continuous Improvement
• Enable rapid incident detection, diagnosis and service restoration through high-quality telemetry and dashboards.
• Partner closely with incident-management and SRE teams during critical production events.
• Use incident and root-cause findings to identify observability gaps and improve monitoring coverage.
• Drive measurable improvements in operational visibility, detection effectiveness and reliability.
  
  

The current Monitoring Team owns incident detection and operational support, while FA's broader SRE leadership role covers incident response, RCA and postmortems.

• People Leadership & Stakeholder Partnership
• Lead, mentor and develop a high-performing team of SRE and monitoring engineers.
• Build deep technical capability across observability, monitoring, cloud and automation.
• Establish clear engineering standards, ownership and operating practices.
• Partner effectively with Application Engineering, SRE, Cloud Platform, Infrastructure, Support and other technology stakeholders.
• Communicate reliability risks, monitoring gaps, priorities and engineering roadmap to senior stakeholders.
• Foster a culture of engineering discipline, continuous learning, collaboration and operational excellence.
  
  

The existing Senior Manager SRE profile calls for leadership of SREs across time zones and collaboration with engineering, product and infrastructure teams

What You Will Need To Be Successful

• Bachelor's or master's degree in computer science, Engineering or a related technical discipline.
• Significant experience across Site Reliability Engineering, DevOps, Infrastructure Engineering, Production Engineering or Observability Engineering, with meaningful people-leadership experience.
• Demonstrated experience leading engineering teams responsible for large-scale production or distributed environments.
• Strong understanding of modern observability principles across metrics, logs, traces, alerting and dashboards.
• Hands-on technical understanding of monitoring and observability platforms.
• Experience with cloud environments, preferably Azure and/or AWS.
• Strong understanding of SLIs, SLOs, reliability engineering, incident management and operational readiness.
• Experience with engineering automation and infrastructure-as-code practices.
• Working understanding of Linux, networking, containers and Kubernetes.
• Strong analytical, problem-solving, communication and senior stakeholder-management skills.
  
  

What You May Need To Be Successful

• Experience leading an enterprise-scale Observability / Monitoring Engineering function.
• Experience modernizing monitoring environments and reducing fragmented or duplicative tooling.
• Strong experience establishing observability standards across heterogeneous application and infrastructure environments.
• Experience in a global, matrixed technology organization.
• Experience partnering with distributed SRE, application, platform and cloud-engineering teams.
• Strong automation mindset and experience reducing operational toil.
• Exposure to FinOps or observability-cost optimization would be beneficial given the broader organizational emphasis on integrating cost awareness into SRE
  
  

A Successful Profile

A successful Senior Manager in this role will build an observability capability that enables engineering teams to:

• Detect issues earlier
• Diagnose issues faster
• Reduce alert noise
• Improve service-health visibility
• Standardize monitoring across the enterprise
• Automate repetitive operational activity
• Use SLI/SLO and telemetry data to drive reliability decisions
• Embed observability into the engineering lifecycle rather than treating monitoring as an afterthought.
  
  

These outcomes align particularly well with FA's published Monitoring Team mission of early issue detection, improved system visibility, reliability and operational excellence.

We have great people here and are looking for more. Come join us!

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Equal Employment Opportunities at First Advantage

First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.