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digitalxnode

Sr. Manager, Solution Architect, ServiceNow App Engine

digitalxnode
Navi Mumbai, Mumbai, India
7-9 Years
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Job Description

We are seeking a candidate who has 7-9 years of hands-on design, development, and deployment experience with the ServiceNow platform. You should also have ServiceNow administration experience

Responsibilities

  • Configuration/Customization of the ServiceNow platform, including creating workflows.
  • Lead the conceptualization, design, development, implementation, and maintenance of new and existing features for the existing portfolio of applications for a business area.
  • Design, code, configure, unit test, maintain, and document software deliverables using agreed-upon standards and tools.
  • Build service requests from customer requirements including requests, request items and tasks using workflows (manage data flows from the customer to the support teams providing the service).
  • Use scripting tools and ServiceNow functionality to automate rote tasks fulfillment in ServiceNow.
  • Perform integrations and process automation using Service Now Orchestration.
  • Load, manipulate and maintain data between ServiceNow and other systems.
  • Perform system and integration testing with sample and live data Monitor health, usage and overall compliance of the application.
  • Collaborate with team members and business users to clarify requirements and confirm design/implementation.
  • Follow set coding best practices and standards.
  • Foster a collaborative and team-oriented environment.
  • Adhere to the system development life cycle (SDLC) processes.
  • Test and debug team solutions.
  • Participate in on-call rotation to troubleshoot and prioritize Incidents assigned to team.
  • Document processes/solutions/fixes in Knowledge Base.
  • Maintain a regular and predictable work schedule.
  • Establish and maintain effective working relationships within the department, the Strategic Business Units, Strategic Support Units and the Company. Interact appropriately with others in order to maintain a positive and productive work environment.
  • Perform other duties as necessary.

Qualifications

  • BS degree or higher in Information Technology or a related technical field plus 2 or more years of related experience.
  • Strong analytical, problem-solving, and collaborative skills.
  • Thorough understanding of ITIL/ITSM processes.
  • ServiceNow implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset).
  • Experience in CMDB, Discovery and integration with other external modules.
  • Hands-on experience in Glide and Jelly Scripting, Java Script, HTML, XML, & AJAX.
  • Experience with Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.)
  • Hands-on experience developing using JavaScript.
  • Hands-on experience working with relational databases.
  • Hands-on experience with web UI development technologies that include HTML, CSS, and AJAX.
  • Knowledge of one or more of the following: HTML/CSS, AJAX, Jelly, JSON, AngularJS.
  • ServiceNow Certified Application Developer.
  • Experience utilizing Agile/SCRUM Methodologies.
  • Understanding of the systems development life cycle (SDLC) processes.
  • Strong understanding of troubleshooting principles and practices
  • Ability to work independently and take initiative in problem-solving
  • Proficient critical thinking, analytical, problem-solving, and reasoning skills
  • Must be able to learn and support new and fast-changing technologies

Preferred Qualifications

  • Excellent communication skills and strong customer service skills

More Info

Job Type:
Permanent Job
Industry:
Other
Function:
Information Technology
Employment Type:
Full time

About Company

digitalxnode

Job ID: 148890295

Jobs by Skill - IT
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Last Updated: 10-06-2026 08:02:10 PM
Homejobs in Navi MumbaiSr. Manager, Solution Architect, ServiceNow App Engine

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