Sr. Manager Site IT

The Sr. Manager, IT (Site IT Operations) will assume leadership responsibilities over Site IT personnel at the assigned locations, hold regular meetings, ensure compliance with IT policies, processes, and procedures, as well as oversee compliance with client and business deliverables and requirements impacted by IT.

• Assists in the planning and implementation of additions, deletions, and major modifications to the supporting regional technical infrastructure.
• Acts as an on-rotation escalation point for Technical Support incidents affecting Global IT Infrastructure
• Provides Service to production agents in remote global locations and external customers.
• Provides oversight and consultation planning and execution of Corporate IT Projects affecting the Call Center and Global IT infrastructure.
• Works closely with Site IT personnel, internal IT Engineers, and other IT groups in supporting systems, tools, and other infrastructure impacting production uptime and fulfillment of internal and client obligations.
• Implements network security at the regional level as established by corporate Security Director.
• Oversees the administration and maintenance of computer stations and software for company.
• Experience managing/maintaining all facets of a Data Center: Servers, Network Devices, Power/Electrical, UPS/PDU Data Cabling, etc.
• Broad experience with Windows Domains, Active Directory, Group Policies, DNS, DHCP.
• Experience with a wide variety of centralized Systems Management tools, remote software deployment, command line scripting, centrally managed anti-virus systems, MMC consoles, etc.
• Experience configuring and maintaining centralized http proxy devices.

Must Haves

• 5 year Minimum Background in Microsoft Intune, Windows Autopilot, Microsoft 365, and endpoint management tools such as Microsoft Configuration Manager, PDQ, or Manage Engine
• Experience in PowerShell scripting, Command Prompt, batch files and other standard scripting languages
• Solid understanding of networking concepts, VPN, certificate-based authentication, Active Directory, DNS, Group Policy, and security group management

Nice to have

• 4+ years of relevant experience in enterprise endpoint management, with hands-on experience in large-scale device deployments and MDM solutions
• Microsoft 365 Certified: Endpoint Administrator Associate certificate

Location – Onsite Bangalore Office

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