Job Title: Sr. Manager/Manager - Operations
Location: Gurugram (Hybrid)
We are seeking a highly experienced Operations Manager / Senior Manager with a strong Life Insurance and Annuity background to lead teams, drive service excellence, and manage complex financial operations within a fast-paced environment.
Key Responsibilities
- Lead and manage team leads and associates supporting Life Insurance and Annuity operations
- Drive performance through goal setting, feedback, and formal performance reviews
- Own daily operational delivery, SLAs, quality, and risk controls for financial transactions
- Act as the escalation point for complex client, agent, and distributor issues
- Partner with IT, Compliance, Product, and Operations to improve systems and workflows
- Identify risks and implement process improvements to enhance accuracy and efficiency
Required Qualifications
- Bachelor's degree with 7+ years of relevant experience, or 10+ years of combined financial services experience
- 2+ years of people management experience in a financial services environment
- Strong Life Insurance and Annuity operations experience (required)
- Solid financial domain knowledge, including regulations and transactional risk management
- Hands-on experience with redemptions, exchanges, RMDs, systematics, and complex service transactions
- Experience across annuity administration, life insurance administration, new business, or customer service
- Excellent leadership, communication, and decision-making skills
Looking forward to discussing this opportunity with you! Please feel free to share your resume to [Confidential Information]
