Sr Manager, NFRR CoE

RESPONSIBILITIES

Strategy

• Client Focus 
• Improving the way, we operate
• Improving our challenge and performance culture
• Driving Innovation
• Re-igniting and empowering our workforce

Business

• To adhere to the regulators timelines and provide accurate reporting to regulators. 
• To support record keeping/ archive on all unit related activities/ work
• Ensure all complaint & queries on Regulatory Returns are handled effectively and timely.
• Maintain all regulatory circulars/ clarifications received from L & C and Finance where reporting is required by the unit.
• To provide cost reduction suggestions which will not compromise on quality of delivery.
• To manage Systems and EUCs/ ECNs relating to the unit (documentation, approvals, agreements, reviews etc to be kept up to date. (Including Regulator's systems)
• Ensure compliance with the Regulatory Reporting Risk Policy/ Standards and other key Group policies.
• All Regulatory breaches to be reported in the Regulatory Reporting Error log to UORM/ Compliance.
• Ensure no failed audits on Regulatory Reporting.
• To update DOIs periodically (at least on an annual basis).
• Ensure no financial penalties/ warnings due to errors / delays on Regulatory Returns.

Processes

• Ongoing review of material internal and external events against current control performance.
• As the first line of defence, to comply with the applicable laws and regulatory expectations and manage the risk that arises from first line activities and comply with policies set by the Second Line of Defence.

People & Talent 

• Ensure behaviour consistent with the Group's values. Display Team spirit, strengthening internal relationships with no conflicts. Ensure annual self appraisals are completed and submitted on time. 

Risk Management

• Support Operations in enhancing the service levels without compromising Risk/ adherence to service level agreements with the other functions.
• Assist in coordinating, facilitating, and promoting understanding of operational risk and in implementation and management of OR within the assigned unit. 
• Ensure compliance with the Regulatory Reporting Risk Policy/ Standards and other key Group policies
• Gain the required knowledge and skills related to the systems used and explore /recommend possible automations to enhance service/ reduce Risk exposure. 
• Manage the Audit & Risk Control Standards associated with Operations.
• Understand inherent Operational risks in all processes and assist to develop appropriate control systems and manage them.
• Creativity in terms of proactively identifying risk and mitigating same.

Governance 

• Ensure compliance with the Laws of the land, implement and exercise local/ International banking regulations. 
• To adhere to the regulators time lines and provides accurate reporting to regulators
• Ensure all complaint & queries on Regulatory Returns are handled effectively and timely
• Update RR Register once the reporting is submitted in the absence of the manager. 
• All Regulatory breaches to be reported in the Regulatory Reporting Error log to UORM/ Compliance.
• Ensure no failed audits on Regulatory Reporting
• Ensure no financial penalties/ warnings due to errors / delays on Regulatory Returns
• Managing risk and compliance as part of my role
• Take personal responsibility for understanding the risk and compliance requirements of my role. 
• Understand and comply with applicable laws and regulations, the Groups policies, procedures and the Group Code of Conduct. 
• Effectively identify, escalate, mitigate and resolve risk and compliance matters. 
• Contribute to a culture in which all stakeholders feel safe to raise concerns and where risk and compliance matters are addressed, and misconduct appropriately dealt with.

Regulatory & Business Conduct 

• Display exemplary conduct and live by the Group's Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

• Lead the Risk & Controls-Operations to achieve the outcomes set out in the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. 
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Local Regulations as available in the bank policy site.

Key Stakeholders

• Operations
• GBS Teams
• Regulators
• Compliance
• Finance
• Country OR
• HR
• Legal

Other Responsibilities

• To identify and report all exceptions on non-compliance with standard controls
• To identify and report all weaknesses inherent in the standard controls. 

Our Ideal Candidate

• Commerce Graduate
• Good experience in Regulatory Reporting
• Good Knowledge of group policies / Local regulations, controls and procedures
• Good Knowledge of Operations processes and procedures
• Good Internal negotiation skills and interpersonal skills

Experience

• At least 10+ years experience in operations
• Advanced Knowledge in Excel

Role Specific Technical Competencies

• Analytical Skills
• Computer Literacy
• Time Management Skills
• Internal negotiation skills and interpersonal skills
• Knowledge of Ops processes and procedures
• Knowledge of group policies / Local regulations, controls and procedures
• Communication, planning, problem solving and organization skills
• Experience in Ops products
• Team player
• Good behaviour with a good understanding of values of the Group