Job Description – Sr. Manager / Manager, Process Excellence & Quality (Markets)
The CoinDCX Journey: Building the Future of Finance
At CoinDCX, our mission is to make crypto and blockchain accessible to every Indian by building secure, scalable, and high-performance financial systems.
As our Markets business scales in volume, complexity, and risk exposure, strong process governance, quality control, and operational discipline become critical. This role sits at the core of ensuring our systems and processes are reliable, auditable, and continuously improving.
About The Role
We are looking for a Process Excellence & Quality Lead to build and drive the process governance, audit framework, and continuous improvement charter across the Markets function.
This role will act as an independent quality layer, ensuring processes are:
- Clearly defined and documented
- Consistently followed
- Continuously tested and improved
You will partner closely with leadership and cross-functional teams to standardize processes, strengthen operational controls, and lead a team responsible for quality audits and process adherence.
Why This Role Exists
- As execution teams focus on day-to-day delivery, there is a growing need for a dedicated function that:
- Continuously validates processes against SOPs and controls
- Identifies gaps, risks, and inefficiencies
- Drives structured improvement plans
- This role ensures the Markets function evolves with discipline, visibility, and measurable quality improvements.
What You'll Do
Process Excellence Strategy & Governance
Own and drive the Process Excellence & Quality charter, roadmap, and execution strategy
Define the process health framework, quality philosophy, and audit approach
Establish governance mechanisms:
- Leadership dashboards
- Governance reviews
- Reporting cadence
Drive alignment across Markets, Product, Operations, Analytics, and Tech teams
Process Mapping & Standardization
Lead end-to-end process mapping across all Markets sub-functions
Ensure 100% process documentation in a centralized repository
Drive 100% SOP coverage across functions
Implement SOP lifecycle management:
- Version control
- Review cadence
- Update governance
Process Audits & Quality Management
Design and implement audit frameworks and quality measurement systems
Define audit coverage strategy and execution cadence
Lead and manage a team of Quality Leads
Identify:
- Process deviations
- Compliance gaps
- Operational risks
Ensure audit findings translate into actionable improvements and closures
Process Improvement & Transformation
Identify inefficiencies and risks through:
- Audit findings
- Data insights
- Stakeholder feedback
Drive Process Improvement Plans (PIPs)
Implement corrective and preventive actions with business teams
Ensure sustainable adoption of process improvements
Data, Reporting & Insights
Build and manage process health dashboards and KPIs
Track process maturity, adherence, and operational performance
Present leadership reports highlighting:
- Trends
- Risks
- Improvement opportunities
Team Leadership
Manage and mentor Quality Leads
Define audit methodologies, standards, and reporting frameworks
Build team capability in:
- Audit depth
- Process understanding
- Data-driven insights
You'll Excel in This Role If You Have
Core Requirements
5–8 years of experience in:
- Process Excellence
- Quality / Audit
- Operations or Risk
Strong experience in:
- Process mapping
- SOP creation
- Governance frameworks
Proven track record of driving cross-functional process improvements
Experience managing audit programs or quality frameworks
Strong stakeholder management and leadership communication skills
Preferred
Experience in fintech, financial services, trading operations, or regulated environments
Exposure to process excellence frameworks
Experience with tools like:
- Confluence
- Workflow / documentation platforms
Strong analytical capability with dashboards, metrics, and reporting
What You'll Bring
- Process Design & Change Management
- Process Mapping & Documentation
- Quality Audits & Risk Identification
- Governance & Stakeholder Management
- Data Analysis & Reporting
You'll Know You're Winning When
100% processes are documented in a centralized repository
100% SOP coverage is achieved across all functions
>85% processes are in Green (Healthy) status
100% PCM compliance is achieved across teams
Team knowledge assessment scores improve consistently
A functioning process excellence framework is in place with:
- Clear process visibility
- Active audits
- Governance mechanisms
- Ongoing improvement initiatives
What Success Looks Like
- A fully operational Process Excellence framework embedded within Markets
- Strong governance, audit discipline, and process adherence across teams
- Continuous improvement culture backed by data, audits, and accountability
Hiring Process
Here's what your interview journey with CoinDCX looks like:
- Application Review
- Recruiter Connect
- Functional Round 1
- Functional Round 2
- Functional Round 3
- Culture & Values Discussion
- Founder Conversation (For Select Senior Roles)
Ready to Build Process Excellence at Scale
If you're passionate about building structured systems, driving governance, and creating measurable operational impact, this role puts you at the heart of scaling Markets at CoinDCX.
Join CoinDCX and help build the quality backbone of the future of finance.
