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Sr. Manager - IT

upGrad
7-12 Years
Mumbai
Quick Apply
  • Posted 4 days ago
  • Over 50 applicants have applied

Job Description

Infrastructure & Network Management

  • Lead the design, implementation, and maintenance of server and network infrastructure to ensure high availability, performance, and security.
  • Oversee configuration, upgrades, patching, and issue resolution in line with business SLAs.

Backup & Disaster Recovery

  • Develop and maintain robust backup and recovery strategies to ensure data protection and business continuity.
  • Regularly test and optimize DR plans across environments.

Storage Systems

  • Manage enterprise-grade storage infrastructure to support scalability and performance.
  • Evaluate and implement storage solutions as per evolving business needs.

Cloud Platform Management (AWS)

  • Manage and optimize cloud infrastructure with a primary focus on AWS.
  • Implement cost management, security, and auto-scaling practices for cloud workloads.

Office 365 & Google Workspace Administration

  • Oversee the day-to-day administration of Office 365 (Exchange, SharePoint, Teams) and Google Workspace.
  • Ensure seamless user experience, integrations, and support across platforms.

Technical Support & Team Leadership

  • Lead a high-performing IT support team, driving SLA adherence and user satisfaction.
  • Implement and enhance support systems, ticketing workflows, and knowledge bases.

Security & Compliance

  • Work closely with the Information Security team to enforce security best practices across all systems.
  • Ensure IT operations align with industry regulations, internal policies, and audit standards.

Stakeholder & Vendor Management

  • Collaborate with business units to identify IT needs and ensure timely delivery of solutions.
  • Manage vendor relationships for hardware, software, and service contracts.

Qualifications & Experience:

  • Bachelors degree in Computer Science, IT, or related field (Masters preferred).
  • 1015 years of progressive IT experience, including 5+ years in leadership roles.
  • Hands-on experience with server/network/storage architecture, backup solutions, and cloud platforms (AWS).
  • Strong expertise in Office 365 and Google Workspace administration.
  • Proven ability to lead technical support teams and deliver excellent user experience.
  • Excellent stakeholder communication and vendor negotiation skills.
  • Relevant certifications preferred:
  • AWS Certified Solutions Architect
  • Microsoft Certified: Modern Desktop Administrator Associate
  • ITIL, CCNA, or equivalent

What We Offer:

  • A dynamic work environment with challenging IT transformation projects
  • Opportunities to lead and scale enterprise infrastructure
  • Cross-functional collaboration with business and tech leaders
  • A culture that values innovation, ownership, and continuous learning

About Company

Started in 2015, upGrad is one of Asia’s largest integrated Learning, Skilling, and Workforce Development Majors. It offers a range of online & hybrid skilling, pathway and study abroad courses, Certifications, and Bootcamps under its B2C portfolio. It also facilitates top Indian and global universities to offer their Diploma, Master’s and Executive Doctorates. Additionally, select programs are tailored for Enterprise clients under the corporate skilling division, along with other recruitment and staffing services.

Origin: Co-founded by Ronnie Screwvala, Mayank Kumar, and Phalgun Kompall, upGrad was born to bridge the gap between imparting skills and employability, and is committed to providing affordable, accessible and high-quality lifelong learning at scale to millions worldwide. It caters to the end-to-end learning requirements of freshers to seasoned professionals in the age group of 18-60+ years who would use constant learning to enhance their skill sets while also receiving career acceleration.


Impact: To bridge the gap between academia and the industry, upGrad has built an immersive and 360-degree integrated learning solution that rests upon strong pillars like Content, Technology and Deep Personalisation, further accelerating stronger career outcomes for learners. It enjoys a wide brand’s credibility and recall within India Inc. and globally, and continues to command strong course completion rates as high as 80%+ and higher Repeat and Referral rates annually. The skilling major has achieved two consecutive years of remarkable growth, closing FY23 and FY24 with over 55,000 successful career transitions, further establishing the credibility and mettle of the online higher education segment in India and globally.

Job ID: 121607185

Last Updated: 28-08-2026 11:45:09 AM
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