Sr Manager, IT

Job Description :

Work Schedule

Environmental Conditions

We are seeking a Senior Manager to lead our Collaboration Services team. This team drives the strategy and support for a diverse set of Office 365 tools including SharePoint, OneDrive, Teams Files, Forms, Power Apps, Power Automate, OneNote, Viva Engage, and Stream along with supporting other platforms including Azure Logic Apps, Miro, and Box.com.

We are looking for someone to champion employee development and drive operational efficiency through streamlined service delivery and data-driven decision-making. This role combines strategic leadership with a focus on building high-performing teams and delivering scalable, secure IT services aligned with business goals.

Key Responsibilities:

Leadership & Team Development

• Coach and mentor global team members, fostering a culture of accountability, collaboration, and innovation.
• Promote cross-training and knowledge sharing to eliminate single points of failure and build resilient teams.
• Encourage participation in professional development, stretch assignments, and mentorship programs.

Operational Excellence & Process Improvement

• Lead and participate in continuous improvement initiatives to streamline workflows and eliminate inefficiencies.
• Champion the use of automation and AI to reduce manual tasks and improve service consistency.
• Maintain and improve shift handoff processes to support global operations and improve work-life balance.
  

Service Delivery & Governance

• Oversee the end-to-end delivery of IT services, ensuring alignment with SLAs and customer expectations.
• Establish and maintain strong relationships with stakeholders, vendors, and internal customers through regular engagement and open office hours.
• Support lifecycle management by identifying and retiring legacy systems and dormant digital assets.

Monitoring Performance Indicators

• Define, track, and report on key performance indicators (KPIs) to measure service health, operational efficiency, and team productivity.
• Use data to drive proactive decision-making and continuous improvement across IT functions.
  

Preferred background:

• Bachelor's degree in Information Technology, Computer Science, or related field.
• 12+ years of progressive IT experience, including 8+ years in a leadership role.
• Proven track record in process improvement, service delivery, and KPI-driven performance management.
• Working knowledge of Office 365 services, specifically SharePoint, Power Apps, Power Automate, and Viva Engage.
• Experience guiding teams through consolidation projects due to mergers and acquisitions.
• Experience leading a development team using agile (or similar) methodologies.
• Strong interest in staying up to date with collaboration trends, industry standards, and emerging technologies.
• Excellent communication, stakeholder management, and strategic planning skills.
• Outstanding customer service skills with a consistent track record to handle fast-paced situations calmly.
• Strong understanding of ITIL, Lean, or Six Sigma methodologies.