Sr. Manager, HR Ops - Issue & Integration Resolution

Pepsico

Hyderabad

8-10 Years

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Posted 3 days ago
Over 50 applicants

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Job Description

Key Responsibilities

Manage and coordinate day-to-day HCM integration issues, including prioritization, resource allocation, and emergency response.
Assess the impact and risk of integration failures and communicate escalations to management as needed.
Consult with business clients to identify gaps in integration performance and align solutions with business requirements.
Identify issues requiring fundamental changes and provide proper documentation for rerouting or remediation.
Coordinate with Employee Central Issue/Incident Lead and HCM Integrations Leads to evaluate and resolve defects.
Create and maintain dashboards tracking integration tickets, failures, and KPIs for leadership insights.
Support global system outages, providing timely status updates and resolution tracking.
Verify troubleshooting steps provided by vendors and determine accurate next steps for issue resolution.
Analyze trends in integration and employee data issues to identify root causes and prevent recurring problems.
Assist with implementing new functionality and changes to the mass load tool, including testing relevant changes.

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Indian

About Company

Pepsico

PepsiCo is a playground for curious people. We invite thinkers, doers, and changemakers to champion innovation, take calculated risks, and challenge the status quo. From executives to team members on the front lines, we’re excited about the future. We take chances. Together, we dare to make the world a better place. Our associates are the magic ingredient. Each of them plays an integral role in helping create deep connections between people and our products. Think about your last group celebration: Chances are, one of our iconic brands was by your side. At PepsiCo, you’re invited to be a part of a global team of innovators who make, move, and sell these products—which are enjoyed by more than 1 billion people a day. A career at PepsiCo means working in a culture where everyone’s welcome. Here, you can dare to be yourself. No matter who you are or where you’re from, you can influence the people around you and the world at large. By showing up, you’ll have the opportunity to learn, develop and grow your skills for the future. Our supportive teams can fuel your professional goals to make a global impact on people and the planet. Join us. Dare for Better.

Job ID: 132672801

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