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Highly skilled Network Professional with deep expertise in SD-WAN, Ethernet, IP, MPLS, BGP, and other core enterprise network technologies. The candidate will have hands-on experience in designing, implementing, and optimizing large-scale enterprise networks, ensuring high availability, performance, and security. A strong understanding of routing protocols, WAN optimization, and service provider environments is essential.
Certifications:
SD-WAN: Versa / Fortinet / Cisco Catalyst
Cloud: AWS / Azure / OCI / GCP
Security: Fortinet / Check Point / Cisco / Palo Alto
CCIE or equivalent advanced certification
1. Act as a customer-facing technical lead for the design and migration of enterprise network services, including SD-WAN and MPLS-based solutions.
2. Conduct customer solution audits and maintain post-sales design documentation to ensure it accurately reflects the live and in-life service status.
3. Provide support for in-life MACDs (Moves, Adds, Changes, Deletes), including complex and commercial design changes, by working as part of a triage and delivery team to assess the impact of requests and evaluate incremental business proposals.
4. Collaborate with service assurance teams to drive improvements in customer service experience and ensure consistent service quality.
5. Attend service review meetings to assess customer feedback and perceived pain points, providing technical recommendations and driving actions to improve service quality and performance.
6. Work in close collaboration with cross-functional teams(CFTs) to enhance the customer experience by driving the execution of actions identified through Service Improvement Planning (SIP) initiatives.
7. Lead repeat ticket analysis for enterprise customers by conducting thorough Root Cause Analysis (RCA) and implementing Preventive and
Corrective Actions (PCA) to reduce recurring incidents and network faults.
8. Act as the L4 escalation point for complex network design issues, ensuring timely and effective resolution of critical service-impacting problems.
9. Provide strategic advisory to enterprise customers, recommending network enhancements to optimize current operations and ensure scalable, future-proof architecture.
10. Validate and approve critical network changes, ensuring seamless rollouts with minimal disruption to customer services.
11. Drive post-sales technical design modifications by collaborating with cross-functional teams to deliver customized network improvements aligned with evolving customer requirements.
Tata Communications is a digital ecosystem enabler that powers today’s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world’s internet routes and connects businesses to 60% of the world’s cloud giants.
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications™, with our unique promise of delivering secure connected digital experiences.
In 2020, we announced the launch of ‘Secure Connected Digital Experience’ (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.
Job ID: 145366763
