Sr Manager / Director CRM

Role & responsibilities

• You will be responsible to create roadmap for Salesforce adoption and modernization.
• You will run towards the fire, solve hard problems, be a force for positive change, and motivate these behaviors in your team.

In This Role, You Will:

Salesforce Proficiency:

• Expertise in Salesforce CPQ, Sales Cloud, Service Cloud, and Experience Cloud.
• Deep understanding of Salesforce architecture, security model, configuration, and customization.
• Hands-on experience with Apex, Visualforce, Lightning Web Components, and other Salesforce technologies.
• Proven ability to design, develop, and implement complex Salesforce solutions.
• Evaluate new Salesforce products and services to identify opportunities for improvement.
• Expertise in systematically automating quality assurance within Salesforce, including APEX test classes and code coverage.

Salesforce DevOps:

• Experience with release management and sandbox management in Salesforce.
• Oversee the entire Salesforce development lifecycle, from requirements gathering to deployment.
• Implement robust DevOps practices, including continuous integration and continuous delivery (CI/CD).
• Manage code quality, testing, and deployment processes.
• Collaborate with cross-functional teams to ensure smooth releases and minimize downtime.

Team Management:

• History of managing development and engineering teams.
• Proven ability to manage a mix of full-time employees (FTE) and contractors effectively.
• Develop and execute a long-term Salesforce strategy aligned with the organization's business objectives.
• Foster a collaborative and innovative team culture.
• Establish key performance indicators (KPIs) to measure team performance.
• Track and analyze metrics to identify areas for improvement.

Here's What You Need:

• Extensive experience (10–15 years) in the Salesforce ecosystem.
• Experience running multiple Salesforce orgs lifecycles across one or more past job experiences.
• Experience with customer-facing Experience Cloud websites.
• Experience managing the lifecycle of applications outside of Salesforce, such as FinForce.
• Lead Salesforce-related activities during M&A processes, including due diligence, data migration, system integration, and user training.
• Ensure seamless data flow and synchronization between Salesforce and other systems.
• Proven ability to build relationships with executives and stakeholders, ensuring alignment with business objectives and effective communication across teams.
• Business-facing experience, including prior experience as a project manager or business analyst, focusing on business communication and stakeholder engagement.
• Strong ability to translate health metrics into actionable recommendations, showcasing the impact of data analysis on strategic decisions.
• Effectively communicate technical concepts to non-technical audiences.
• Manage expectations and deliver on commitments, while proactively identify and address potential issues and risks.
• Present regular updates on Salesforce initiatives and their impact on business goals.
• Create a roadmap for Salesforce adoption and modernization.