Job Description
Key Responsibilities
Engage with Tata Communications customers and internal stakeholders to understand project scope, business objectives, risks and product requirements
Work closely with other team engineers to consult and coordinate on the deployment and implementation plan with all players such as Telco operators, customers, platform and solution engineers involved in CPaaS implementation
Drive and manage the project management process of our Enterprise customers on our CPaaS Platform
Coordinate and plan project activities of cross-organizational project team that may include partners, third-party solutions vendors and Tata Communications employees
Create and maintain delivery project plan across all parties, and able to report status of the project to all stakeholders
Own and work with our partners, vendors or operators to address and resolve issues with greater complexity.
Follow up and maintain strong relationships with engineering, operations and product teams to make sure issues have been resolved to a high level of satisfaction and that customers are successful in their implementation.
Regular review of projects status, deliverables, timeline and lessons learned
Desired Profile
8+ years of working experience in the project management fields, preferably from Software Development background.
Bachelor's Degree in Computer Science, or equivalent, MSc, MBA is a plus
Project management certification such as PMP, Scrum Master, Agile, ITIL, with project management working experience in a Telco or software development environment
Proven track record of significant experience in managing large or complex projects in a software development environment, working and managing diverse teams
Good command of both written and spoken English, and strong documentation skills with good logical thinking and attention to details
Ability to confidently interact, communicate and collaborate effectively with Mobile Operators, vendors and other stakeholders across key business functions
Previously worked in a CPaaS or SaaS, PaaS, IaaS environment would be a strong advantage
Problem solving, analytical skill and decision-making skills and with high integrity and trust
Technical background
Familiarity with RESTful APIs
Knowledge of Cloud, Hybrid Cloud architecture
Experience with AWS, Microsoft Azure
Understanding of messaging and social media technologies: SMS, WhatsApp, WeChat etc.
Knowledge on telecom protocols such as VoIP, SIP, SS7, SMSC,SMPP
Experience with JIRA, Confluence, MS Project, MS Office, Smartsheet, G-suite
About Company
Tata Communications is a digital ecosystem enabler that powers today’s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world’s internet routes and connects businesses to 60% of the world’s cloud giants.
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications™, with our unique promise of delivering secure connected digital experiences.
In 2020, we announced the launch of ‘Secure Connected Digital Experience’ (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.
