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We are seeking a results-drivenBusiness Development Managerto lead growth in ourA2P SMS Wholesale business. This role will focus on expandingglobal SMS traffic, strengthening aggregator and carrier partnerships, and optimizing routing, pricing, and margins.
Based in Bangalore, you will play a critical role in scaling ahigh-volume, margin-driven international SMS business, working closely with Carrier Relations, Operations, and global commercial teams.
Own and driveA2P SMS wholesale revenue, volume, and margin targetsacross international markets.
Build and expand relationships withglobal aggregators, carriers, and strategic partners.
Identify opportunities to increaseSMS traffic volumesacross key routes and geographies.
Leadcommercial negotiationson pricing, volume commitments, and long-term partnerships.
Work closely with Carrier Relations and Operations to optimizerouting, delivery quality, and cost (MTRs).
Driveleast-cost routing (LCR)strategies while maintaining delivery performance and compliance.
Monitor and improveroute-level profitability, gross margins, and traffic mix.
Managerate cards, pricing benchmarks, and competitive bid responses.
Develop and manage a strong network ofSMS aggregators, interconnect partners, and carriersglobally.
Ensurebalanced and reciprocal traffic flowswith key partners.
Continuously evaluate partner performance acrossquality, cost, and reliability metrics.
Act as the primary commercial owner forpartner escalations and performance management.
Analyze traffic patterns, pricing trends, and competitor activity to identifygrowth and arbitrage opportunities.
Provide insights to shapeglobal routing strategies and commercial priorities.
Support expansion into new routes and markets to improvecoverage and redundancy.
Collaborate closely withCarrier Relations, NOC/Operations, Finance, and Sales Operationsto ensure seamless execution.
Align onpricing approvals, routing changes, quality SLAs, and delivery performance.
Drive efficient onboarding of new partners and routes.
510+ years of experience inA2P SMS wholesale, telecom, or CPaaS environment.
Strong understanding ofSMS ecosystem, interconnects, routing, MTR economics, and aggregator landscape.
Proven track record of managinghigh-volume SMS traffic and partner relationships.
Experience inpricing, routing optimization, and margin management.
Familiarity withSMPP, routing tools, and messaging infrastructureis a strong plus.
Excellent negotiation, analytical, and stakeholder management skills.
Tata Communications is a digital ecosystem enabler that powers today’s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world’s internet routes and connects businesses to 60% of the world’s cloud giants.
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications™, with our unique promise of delivering secure connected digital experiences.
In 2020, we announced the launch of ‘Secure Connected Digital Experience’ (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.
Job ID: 145501779
