Sr. Manager, Cash Cycle Knowledge Management

Job Title- IND Sr Manager-Finance Operations

ARL-6.1/6.2

Solution Line-OTC

Position type-Full Time

Work Location-Noida, Uttar Pradesh

Working style-In Office

Cab Facility-Yes

Shift Time -12:30 PM To 9:30 PM/ 2:00 PM to 11:00 PM IST

People Manager role:Yes

Graduate in commerce or post-graduate (full-time) from an accredited university

Required years of experience -

7-12 years of previous Order to Cash experience from international Organizations.

AON IS IN THE BUSINESS OF BETTER DECISIONS

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are committed to our purpose as one firm, united through trust as one inclusive, diverse team and we are

passionate about helping our colleagues and clients succeed.

GENERAL DESCRIPTION OF THE ROLE:

As a Cash Cycle Operations Manager, you will play a critical role in ensuring that day‑to‑day cash cycle operations run efficiently, accurately, and in line with performance expectations. You will act as a subject matter expert (SME) for a specific cash cycle capability-such as Receivables, Collections, Cash Application, Carrier Disbursements, or Bank Reconciliation-ensuring that work flows smoothly, issues are resolved promptly, and processes are consistently followed.

JOB RESPONSIBILITIES:

• Serve as the SME for your assigned cash cycle process (e.g., Receivables, Collections, Cash Application, Carrier Disbursements, Bank Reconciliation), providing guidance and escalation support to colleagues.
• Oversee day‑to‑day workflow, ensuring that work is allocated, prioritized, and completed within defined service levels and quality standards.
• Perform complex or high‑risk activities within the process (e.g., complex reconciliations, high‑value items, exception handling), and provide hands‑on support during peak periods.
• Monitor process performance and key metrics (e.g., aged debt, unapplied cash, reconciliation breaks, turnaround times) and take corrective actions as needed.
• Analyze operational data to identify trends, root causes, and opportunities for improving efficiency, accuracy, and client experience.
• Collaborate with internal stakeholders (e.g., Commercial Risk, Finance, Accounting, Technology) and external partners (e.g., carriers, clients) to resolve complex issues and ensure smooth end‑to‑end execution.
• Contribute to and lead aspects of continuous improvement initiatives, including documenting and updating procedures, standardizing work practices, and supporting automation or system enhancements.

SKILLS/COMPETENCIES REQUIRED:

• Typically 4-6 years of progressive experience in cash cycle management, accounts receivable, finance operations, or related areas.
• Hands‑on experience in at least one core cash cycle process (e.g., cash application, collections, bank reconciliation, carrier disbursements) with demonstrated subject matter expertise.
• Strong understanding of accounting principles (U.S. GAAP) and financial controls (such as SOX) relevant to cash cycle processes.
• Proven track record of managing workflow and meeting service, quality, and control standards in a fast‑paced environment.
• Demonstrated ability to analyze data, identify trends, and drive practical process improvements.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across functions and with external partners.
• Preferred Experience
• Prior experience in a senior specialist, team lead, or informal people‑leadership role (e.g., mentoring, training, or delegating work to others).
• Exposure to managing or coordinating a small team and/or hybrid responsibilities (both processing work and overseeing others).
• Experience in the commercial risk insurance industry, financial services, or a shared services/global capability center environment.
• Familiarity with ERP and financial systems (such as SAP, Oracle, or similar platforms), reconciliation tools, and reporting/analytics solutions.
• Experience with process improvement methodologies (e.g., Lean, Six Sigma) or participation in continuous improvement projects.
• .

HOW WE SUPPORT OUR COLLEAGUES

In addition to our comprehensive benefits package, we are proud to be an equal-opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their well-being and work/life balance while empowering them to be their authentic selves.

Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it!

Our continuous learning culture inspires and equips colleagues to learn, share, and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant, and more valued.

COMMITMENT TO SUSTAINABILITY

Aon is dedicated to integrating sustainability into our core business practices. We strive to minimize our environmental impact through innovative solutions and responsible stewardship, ensuring a sustainable future for our clients and communities.

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