Sr. Manager (Back Ground Verification Industry)

SecureSearch | Internal

Job Description

Position: Team Leader / Assistant Manager / Manager / Senior Manager – Client Servicing

Location: Malad, Mumbai

Schedule: Full-time

Role Summary

This leadership role involves full ownership of client account management, overseeing the entire background

verification process, and delivering high-quality service aligned with client expectations. The candidate must

demonstrate operational excellence, strong client communication, team coordination, and analytical capabilities.

Key Responsibilities

• End-to-end account management for key accounts

• Oversight of pre-initiation functions, backend verification, report management, and client backend support

• Serve as the primary escalation point for client concerns, ensuring prompt and satisfactory resolution

• Coordinate across departments to ensure timely and accurate report delivery

• Create internal strategies to manage workload spikes and ensure continuity of operations

• Track and monitor SLA adherence, highlighting delays or bottlenecks proactively

• Analyze operational data and translate findings into actionable improvements

• Lead internal reviews, team huddles, and feedback loops for continuous process enhancement

• Support team members in high-pressure situations, providing leadership and guidance

• Ensure timely communication and MIS reporting as per client expectations

Desired Candidate Profile

• Currently holding a role as Team Leader, Assistant Manager, Manager, or Senior Manager

• Excellent verbal and written communication skills in English

• Strong planning, strategizing, and multitasking capabilities

• Ability to manage multiple points of contact and maintain seamless coordination

• Capable of working independently with minimal supervision

• Mature, with the ability to perform under pressure and handle high workloads

• Willingness to stretch beyond working hours to meet client needs

• Proficiency in MS Office tools and reporting platforms

• Experience in background verification or client servicing preferred 5+ years